New Visa On Arrival (VOA) facility procedure


IN an effort to reinvigorate the struggling tourism industry, the government has implemented a new eVisa On Arrival (eVOA) programme to attract visitors from key markets – China and India.

The Tourism, Arts and Culture Ministry (Motac) will oversee this initiative in coordination with the Home Affairs Ministry (KDN).

In the initial phase, it only involves chartered flights and the application procedure has been simplified.

Tourists can submit their personal information through the Malaysian Immigration Department (JIM) system before arriving in Malaysia to obtain the VOA.

The new eVOA system aims to boost tourist traffic by removing barriers to entry for Chinese and Indian visitors arriving via chartered flights.

By enabling travellers to complete visa formalities electronically in advance through the website (, the process is now simplified and accelerated. 

As per the new guidelines, registered Malaysian travel agencies can submit eVOA requests online up to 10 days prior to arrival for tour groups of up to 10 people.

Applicants are required to upload standardised supporting documents which will be verified within five working days.

Once approved, the RM200 visa fee must be paid at least three days before the intended date of travel.

Travel agencies shoulder responsibility for visiting tourists from the time they apply for visas right through the trip duration till final departure. They must monitor group movements as per approved visas.

Currently, eVOA holders can only arrive and exit Malaysia from designated gateways on exclusive chartered flights booked by the sponsoring agency.

Meanwhile, Motac Minister Datuk Seri Tiong King Sing said his ministry will continue to discuss with the KDN regarding the expansion of the VOA scope, so as to be able to bring beneficial returns to the country, especially to the tourism sector and the domestic economy.

By fast-tracking visa approvals for key target markets, the eVOA programme aims to resurrect the tourism and hospitality sector while reviving the overall economy. Motac said it strives to continuously reform policies to facilitate tourist entries as a key growth strategy.