News

Instagram users report accounts randomly suspended, app crashes

Instagram said it resolved a bug that blocked, crashed or inexplicably altered accounts for thousands of user around the world.

The Meta Platforms Inc.-owned photo sharing app said in a tweet it had fixed the issue about eight hours after posting that it was looking into the disruptions. Reports of problems had surged Monday morning, with Instagram users citing random suspensions of their accounts, temporary changes in follower numbers and frequent app crashes, according to data on Downdetector.

Still, some users appeared to have issues even after Instagram said the problems had been resolved, with people sharing their frustrations on Twitter. Several users said that they were not receiving a text code needed to log back in.

At 10:33 p.m. New York time, Downdetector still showed a higher number of people reporting outages than before the peak of the disruptions on Monday morning, when there were at one point more than 7,000 down reports.

Last week, Meta’s instant messaging service WhatsApp suffered a widespread outage, with tens of thousands of users reporting problems. – BLOOMBERG

Dayang Norazhar

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