KPJ Healthcare sees demand surge from its health travellers

by NURUL SUHAIDI / Pic source:

KPJ Healthcare Bhd saw a 40% increase in foreign patients receiving treatments through its KPJ Healthcare hospitals.

The rise was recorded from neighbouring countries such as Indonesia, Singapore, Indo-China and Bangladesh.

Indonesia is the largest contributor to the health tourism business at KPJ Healthcare hospitals. Riau Islands, Jakarta, Surabaya, Medan, Aceh, Pekanbaru and Kalimantan accounted for the vast majority of patients in this category.

“The surge has allowed us to offer a seamless end-to-end healthcare experience in Malaysia and in line with our aim to re-energise the Indonesian market as our primary health tourism business for KPJ Healthcare,” KPJ Healthcare president and MD Datuk Mohd Shukrie Mohd Salleh said in a statement today.

“We expect to see a continued upward trend for the next few months due to the reopening of borders and easing of quarantine requirements since last year, which have tremendously helped our rebuilding efforts in the health tourism segment,” he added.

Looking at the development and increasing number of flights and ferry services, KPJ Healthcare will focus and prioritise on the development of health tourism in the Indonesian market.

It noted that the majority of health tourists in KPJ Healthcare go for treatment for cancer, cardiology, neurology, orthopaedic and fertility services. Other specialities included paediatric, general surgery and health screenings.

To cater the surge in demand, KPJ Healthcare is collaborating with several international insurance providers and third-party administrators to enable patients from the Asean and Middle East and North Africa markets to enjoy cashless facilities at all KPJ Healthcare hospitals.

KPJ Healthcare is also improving its international patient centres and transportation arrangements, which include visa processing, pre- and post-services, as well as support with insurance coverage, to improve the traveller’s experience.

Meanwhile, in the Southern region, KPJ Specialist Hospitals like KPJ Johor Specialist Hospital, KPJ Puteri Specialist Hospital and KPJ Bandar Dato’ Onn Specialist Hospital which treat patients from the Riau Islands have also noticed an increase in patient volume.

This also includes the KPJ Kuching Specialist Hospital receiving patients from Pontianak and KPJ Penang Specialist Hospital receiving patients from Aceh and Medan.

KPJ Healthcare patients also come from Jakarta, Medan, Batam and Surabaya.

The company is currently leveraging its integrated network of 28 specialist hospitals and four ambulatory care centres across the nation with a wide range of specialised healthcare solutions and experienced medical professionals.

KPJ Healthcare is said to open its 29th hospital soon during third quarter of this year.

The new hospital will comprise a 300-bed tertiary care facility, equipped with the latest connected healthcare technology, 600 consultant specialists from KPJ Healthcare Klang Valley institutions and will boost the experience for both domestic and foreign patients.