HSBC Apac maintains hybrid working model for its operation

The working model is the way forward for the company and it is a very sustainable model for them, its GM and HR head says

by ANIS HAZIM / pic by TMR FILE 

HSBC Asia Pacific (Apac) is embracing the hybrid working model for the new post-pandemic reality, HSBC Apac GM and head of human resources (HR) David Thomas said.

He sees hybrid working as the way forward for the company, which successfully evolved from the remote working scene during the Covid-19 pandemic.

“Globally, we’ve had 200,000 colleagues working away from the office (during the pandemic), and we proved that it is a very sustainable model for us.

“All the research that we see externally, and all the feedback we get internally from our employees tell us that they believe this is a competitive advantage,” Thomas told The Malaysian Reserve in an interview recently.

According to him, HSBC employees favour the new working model such as the flexible working environment and they prefer this working model in the future

“Not all organisations will maintain hybrid working. Many organisations, including here in Malaysia, will go back to the more traditional ways of doing things, which colleagues are saying to us, that they don’t want us to do that,” he said further.

He said the bank has been encouraging flexible working for years, however, only a few of its staff followed the working model way back then.

“Now, many colleagues actually prefer it as a way of working and many of our leaders who are quite cynical about whether they could lead a team of people, especially those who they didn’t see every day, have learned that actually, they can do that,” Thomas explained.

Meanwhile, HSBC Apac is also preparing its employees in Malaysia as well as in the Apac region with the “future skills” to embrace the rapidly changing world, including the digital capability analytical, cybersecurity and artificial intelligence.

“In Malaysia, we are also building up capability in areas like finance analytics so that we can increasingly have options as HSBC group intends to bring even more jobs and opportunities to Malaysia,” he added.

HSBC Malaysia invested nearly RM13 million last year in training opportunities aimed at building the capabilities of employees.

The bank, according to Thomas, is dedicated to ensuring the company has a diverse and inclusive workplace that reflects the communities they serve.

“We believe that being open to a range of perspectives and cultures is vital for our business. We want everyone to achieve their potential, regardless of their differences,” he further said.

Additionally, HSBC Malaysia has also launched a wellbeing in action campaign to ensure holistic support is provided around mental, physical, financial and work-life balance support for its employees.