Provide outline for compensation procedure, minister tells AirAsia

by FAYYADH JAAFAR / pic by MUHD AMIN NAHARUL

DOMESTIC Trade and Consumer Affairs Minister Datuk Seri Alexander Nanta Linggi is urging Capital A Bhd (AirAsia) to provide a flow chart outlining the procedure for filing a formal complaint for compensation, which is subject to the guidelines set by the Malaysian Aviation Commission (Mavcom) as the regulatory agency on such issues.

Nanta Linggi said although much of the aviation industry falls under the purview of the Transportation Ministry (MoT), he will intervene if consumer rights are equally relevant, such as the recent AirAsia flight delays.

Read more: KPDNHEP to investigate AirAsia’s flights delay

He also urged MoT and Mavcom to be more proactive and propose the optimal solution to this problem, and added that AirAsia would provide complete feedback on issues raised by users within 24 hours.

Nanta Linggi added that his office has already begun investigating the matter and would continue to do so until a satisfactory resolution is reached.

“The postponement of flight plans and the revision of flight schedules for more than six hours were identified as concerns (relative to consumer interests) during the initial engagement with AirAsia.

“In addition, efforts must be organised so that a comprehensive solution can be formulated and implemented,” he said on Twitter today.

During the long Labour Day and Aidilfitri holidays, numerous AirAsia flights were delayed, some for over 10 hours, involving various domestic destinations.