The centre is part of the group’s commitment in delivering a cost-efficient, world-class 5G experience for the people and businesses of Malaysia

by ANIS HAZIM / pic credit: ericsson.com

TELEFONAKTIEBOLAGET LM Ericsson has established a network operations centre (NOC) to monitor, maintain and manage Digital Nasional Bhd’s (DNB) 5G network as well as its key performance indicators.

The NOC will be based at Ericsson’s premises in Malaysia which is part of the group’s managed services offering for DNB’s 5G network and entails managing the performance end-to-end.

“Powered by advanced analytics and machine learning algorithms, the operations engine predicts potential network issues caused by hardware, software or external factors,” Ericsson said in a statement yesterday.

According to the company, it automates nearly one million network commands and processes alarms to prevent network issues before they happen.

“It will also serve as the first point of contact for all mobile network operators (MNOs) for technical issues, customer complaints, network performance, quality-related matters, billing and charging related issues,” it said.

Head of Ericsson Malaysia, Sri Lanka and Bangladesh David Hägerbro (picture) said the dedicated DNB’s 5G NOC is an example of the group’s commitment in delivering a cost-efficient, world-class 5G experience for the people and businesses of Malaysia.

“The NOC will support the national 5G infrastructure by providing proactive, fast detection and isolation of network faults, monitor security events or threats, and reduce response and rectification time,” Hägerbro said.

Powered by the Ericsson’s operations engine, he said the NOC is capable of maintaining the most complex and large scale 5G networks round the clock.

“It will serve as an assurance to the MNOs using DNB’s 5G network regarding the performance and health of DNB’s network,” he assured.

Meanwhile, Hägerbro said the NOC will open the opportunity for more Malaysians to be hired and acquire skills in the latest technologies.

Additionally, the security operations centre is also located within the NOC to provide 24/7 cyber security monitoring threat detection and remediation capabilities using Ericsson’s Managed Services Security Platform suite of tools.

“With 200 global managed services contracts, Ericsson has proven capabilities in managing and operating multi-technology networks.

“This includes capabilities in Malaysia, where Ericsson has been managing DiGi.com Bhd’s mobile network since 2018 and managed services for U Mobile Sdn Bhd billing operations since 2012,” he added.