By S BIRRUNTHA / Pic MUHD AMIN NAHARUL
TAKAFUL Ikhlas General Bhd, a wholly-owned subsidiary of MNRB Holdings Bhd, has taken a proactive step to assist its house-holder and Home Protect Takaful certificate holders who have been affected by the recent flood.
President and CEO Datuk Rudy Rodzila Che Lamin said this is made possible with the virtual interactive process (VIP) which improves and expedites the claim process for more than 300,000 of its participants.
He added that through VIP, claims not exceeding RM10,000 can be processed via the virtual platform and approvals can be obtained immediately.
“We wish to assure our participants that we are here for them and committed to help them during these difficult times due to the prolonged effects of the pandemic and the severe impact from one of the worst flooding incidents in Malaysia.
“With VIP, we can assist our customers ease their financial burden by expediting their claims process, and as a result, Takaful Ikhlas customers will be able get their claims paid within three days,” he said in a statement yesterday.
Apart from that, Rudy Rodzila noted that Takaful Ikhlas is also extending its assistance to customers affected by the flood through the Bantuan Ikhlas Supreme (BIS) programme.
He said customers who have subscribed for BIS are entitled to claim for an Inconvenience Allowance of RM500 for flood damage suffered to the covered vehicle.
“The claim process for this benefit is made simple and hassle-free to help ease the customers during this trying time,” he said.
Rudy Rodzila further said that Takaful Ikhlas’ commitments in easing claims process is not just limited to householder products and BIS.
He noted that the company has also implemented robotic process automation to automate its motor own damage and windscreen claim process to ensure claim approvals are completed in less than 24 hours.
“We believe customers are our focal point and we want to ensure we are able to provide good experience on our services as well as products,” he said.
Despite operating in a challenging landscape, the Insurance Services Malaysia Statistical Bulletin reported that Takaful Ikhlas had recorded another high gross written contribution (GWC) growth in the general insurance and takaful industry for the period of January 2021 to September 2021.
The company saw a GWC growth of 11.7% in the first nine months of 2021 (9M21) to RM353.2 million from RM316.1 million recorded in 9M20, surpassing the general takaful industry overall growth of 6.7% and general insurance industry overall growth of 1.1%.