Disruptions with Grab Holdings Inc.’s app dragged on for a second day as the Southeast Asia ride-hailing and delivery giant worked to recover from one of its worst service failures.
Some users in countries including Singapore, Malaysia and the Philippines were still reporting problems using the app more than 24 hours since outages started occurring. Grab, preparing to go public in one of the largest SPAC mergers, reiterated Wednesday that “core services” had been restored but issues remained.
Hi Roger, we experienced a service disruption yesterday. While core services were restored by late morning, some people have reported intermittent issues. We are working hard to address these remaining issues and apologise to all affected users for the inconvenience.
— Grab Singapore (@GrabSG) November 17, 2021
Millions of people across Southeast Asia rely on Grab for car and scooter rides as well as meal deliveries and digital financial services. The service disruption comes just weeks before the Singapore-based company is preparing to merge with Altimeter Growth Corp., the U.S. special purpose acquisition company of Brad Gerstner’s Altimeter Capital Management.
Grab has postponed the $40 billion deal — announced in April and one of the largest-ever mergers with a SPAC — to the fourth quarter as it works on an audit of the past three years’ accounts. The company reiterated last week it expects the deal to complete this quarter.
So sorry for the ongoing issue with the Grab app😥 Our service should be back to normal gradually with some features still affected/unavailable. In the mean time you way want to restart the phone and retry. Sincere apologies for the inconvenience caused 🙏
— Grab Malaysia (@GrabMY) November 17, 2021
Grab operates in more than 400 cities in eight countries in Southeast Asia. It is the dominant player in the region of about 650 million people, though competition is intensifying from rivals such as Gojek, which merged with e-commerce company PT Tokopedia to bulk up. Grab is also competing against Delivery Hero SE’s Foodpanda and Deliveroo Plc as well as new entrants such as AirAsia Group Bhd. in the region.