by ANIS HAZIM / pic by TMR FILE
MALAYSIA’S registered online businesses showed an increase of 42.8% to 109,534 in August 2021 from 132,012 registered in the same period last year.
The Domestic Trade and Consumer Affairs Ministry (KPDNHEP) said the current socio-economic situation has been driving the increasing trend with businesses shifting to the digital ecosystem due to the Covid-19 crisis.
Its Minister Datuk Seri Alexander Nanta Linggi said that KDPNHEP had taken the initiative to develop digital concept businesses, especially in the retail sector.
“KPDNHEP has launched the Retail Sector Digitisation (REDI) programme in April 2021.
“Therefore, I would like to call on all businesses to immediately adopt digital technology because undeniably, it can reduce operating costs and accelerate market reach,” Nanta Linggi told Dewan Rakyat today.
The Companies Commission of Malaysia (SSM) had also introduced the Caring Business Registration Scheme (SPPP) which provides free registration to entrepreneurs from the B40 group and full-time students of higher education institutions (IPT).
“As of Sept 26, a total of 18,476 businesses have enjoyed this incentive.
“In addition, SSM also continued the implementation of the 1 OKU 1 Business Scheme (S1OKU1P) which provides free business registration and renewal to the OKU (special needs persons),” he noted.
He said that KPDNHEP will continue to intensify various initiatives in the distributive trade sector, including digitisation to accelerate the implementation of the 12th Malaysia Plan (12MP).
Meanwhile, Nanta Linggi said KPDNHEP will take serious action against the misconducts of online transactions as reported by consumers.
“All consumer complaints will be scrutinised to identify whether there are offences under the stated jurisdiction, and the ministry will take stern action against online merchants who violate the laws and regulations,” he added.
As of September 2021, a total of 9,323 complaints were received under various misconduct of electronic commerce transactions.
The top complaints included consumers not receiving the goods or services, followed by the goods or services received were not as advertised, as well as misleading prices.