MAHB partners Maxis for nation’s 1st 5G digital airport

The telco operator will be managing the WiFi and 5G-related network services and solutions at both KLIA’s terminals


MALAYSIA Airports Holdings Bhd (MAHB) has entered into a strategic partnership with Maxis Bhd to co-develop a digital transformation roadmap for Smart Airport operations.

In a statement yesterday, Maxis stated that it aims to become the single telecommunication company (telco) operator to manage MAHB’s connectivity services.

Maxis will be managing the WiFi and 5G-related network services and solutions at both terminals of the nation’s flagship airport, Kuala Lumpur International Airport (KLIA).

“In the future, Maxis will also be developing 5G-enabled digital solutions for MAHB’s airport tenants and passengers,” stated Maxis.

The group-wide digitisation initiatives transformation journey by MAHB had started in 2018.

Since then, the airport operator has ramped up efforts to put in place the technological foundation that would enable the implementation of the initiatives.

“5G will be the catalyst for connecting us to new business and economic opportunities. The deployment of 5G will strengthen the foundation for enabling new technologies and digitalisation of our airport operations. It will also help us to create a new, smart travel experience for the passengers.

“With this partnership, both parties will co-create 5G use cases and solutions for Smart Travel and Tourism, as well as for Smart Retail and Smart Security. Ultimately, we hope this partnership will be able to transform our airports to become Smart Airports,” MAHB group CEO Datuk Mohd Shukrie Mohd Salleh (picture) said.

Maxis CEO Gokhan Ogut added that 5G will unlock immense potential and possibilities for an elevated customer experience, and the availability of 5G-related network services and solutions at the airport by Maxis will facilitate and enhance the digital transformation of KLIA’s (including klia2) ecosystem in all aspects including connectivity and development of smart solutions.

With Maxis’ established and leading edge network connectivity, the WiFi coverage across both terminals will be enhanced to deliver a better airport experience.

The Smart WiFi infrastructure is a holistic solution with built-in capabilities such as data analytics, where airport retailers can tap into this resource to better understand customer behaviour and provide insights to capitalise on omnichannel marketing and ensure a seamless sales experience.

“MAHB and Maxis will jointly be developing the Smart Retail as well as Smart Travel and Tourism solutions that will provide an unmatched personalised experience for passengers.

This includes building a “Tourist Hub” platform for passengers to have centralised access to travel guides, promotions and offers, said Maxis. — TMR