Affin Bank urges affected customers to apply for 6-month moratorium

by BERNAMA / pic by TMR FILE

AFFIN Bank Bhd is encouraging its customers who seek financial assistance due to the Covid-19 pandemic to apply for the six-month moratorium.

In a statement, the bank said individual or retail customers from the bottom 40% (B40), middle 40% (M40) and top 20% (T20) income groups segments, microenterprises, and small and medium enterprises (SMEs) would have their applications automatically approved.

The bank also assured customers from these categories that their credit records would not be affected.

President and group CEO Datuk Wan Razly Abdullah Wan Ali said under the government’s People’s Protection and Economic Recovery Package, customers could expect a speedy and easy application process where they were not required to provide supporting documents.

“The bank understands the importance of this moratorium on customers impacted by Covid-19.

We are expediting the application process and will keep customers informed within a short turnaround time of five days for individuals and 14 days for SMEs customers,” he said.

The moratorium will provide financial relief to customers by deferring the repayment instalments of all credit facilities with the bank, excluding credit cards.

Affin Bank said customers could apply for the moratorium through the Retail Internet Banking platform (affinOnline) at, visit Affin Bank branches or contact its contact centre at 03-82302222.