IRB opens counters for BPR appeals


KUALA LUMPUR – The Inland Revenue Board of Malaysia (IRB) will open the Government Special Assistance (BKK) counters from today (June 15) for appeals applications under Bantuan Prihatin Rakyat (BPR).

IRB, in a statement, said the counters would be opened from 8am until 12noon according to the working days for each state and via appointments only.

“It is also limited to low risks customers based on the MYSejahtera application. Customers must comply with the standard operating procedure (SOP) set such as scanning the MySejahtera application, always wearing face masks, checking body temperature and maintaining physical distancing,” said the agency.

BPR-related inquiries can be directed to the BKK line at 1800-88-2747 which will be opened from 9am to 4pm, from Monday to Friday.

Finance Minister, Tengku Datuk Seri Zafrul Tengku Abdul Aziz announced that the appeal period for BPR applications that were not approved would be opened from June 15 to 30.

Meanwhile, IRB in the statement, said only businesses for the Branch Stamp Office remained open to customers and Individual Duty Payers who could not register as users of the Stamp Assessment And Payment System (STAMPS) as stipulated since the implementation of Movement Control Order 3.0.

The operating hours would be based on the working days in every state, namely, from 8am to 12 noon, it said.

It said also to remain operational were its payment centres in Kuala Lumpur, Kota Kinabalu and Kuching from Monday to Friday, 8am to 12 noon.

IRB’s Hasil Care Line (Call Centre and Live Chat) would operate as usual from Monday to Friday, 9am to 5pm, while the lines to the IRB headquarters and branches were closed, it added.

IRB urged customers to check the list of its offices and branches which were temporarily closed before going to any premises to avoid any problems.

Customers can access the list via the link