TM committed to serve customers during FMCO

by BERNAMA / pic by TMR FILE

KUALA LUMPUR – Telekom Malaysia Bhd (TM) remains committed to ensuring all of its customer support services remain operational during the Full Movement Control Order (FMCO) period enforced since June 1, 2021.

In a statement today, the telecommunications company said it would continue with its special working arrangements – flexible working hours or split working teams – for its nationwide workforce until further guidance from the government.

TM chief marketing officer Shanti Jusnita Johari said TM understands the importance of getting connected as more people are working from home, participating in online learning, conducting business online and keeping the family entertained while staying safely at home.

“Utilisation is expected to increase during the FMCO period and more customers may need extended support to optimise their WiFi setup at home.

“Unifi customers can book WiFi optimisation services from the unifi Elite team to further enhance their internet experience at home,” she said, adding that the Elite team consists of experts that provide WiFi assessments and consultations to improve internet connectivity.

The first 100 WiFi optimisation slots are complimentary, and interested unifi home broadband customers can book the slots by completing the online form at unifi.com.my/bookunifielite.

Customers are encouraged to utilise TM’s 24-hour digital channels for account-related enquiries, management and payment.

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