IRB service counters close 30 minutes earlier during Ramadan


KUALA LUMPUR – The Inland Revenue Board (IRB) is closing the daily operations of its service counters 30 minutes earlier during Ramadan.

A statement issued by IRB here today stated that its service counters in all states, except Johor, Kedah, Terengganu, Kelantan, Sabah and Labuan, will operate from 8am to 4.30pm on Monday to Friday.

For Johor, Kedah, Terengganu and Kelantan, the counters will operate from 8am to 4.30pm on Sunday to Wednesday, while on Thursday, they will be opened from 8am to 3pm.

In Sabah and Labuan, the IRB offices will operate from 8am to 4pm.

As for its Hasil Care Line (HCL), the service hours will be from 9am to 4.30pm from Monday to Friday.

It also advised customers to conduct online transactions to reduce the risk of COVID-19 infection, unless for urgent matters which require them to go to the IRB office.

“Customers are advised to always adhere to the Standard Operating Procedure (SOP) for COVID-19 prevention which has been set by the Ministry of Health and the National Security Council,” it said.

All enquiries can be directed to Hasil Care Line (HCL) at 03-8911 1000 or 603-8911 1100 (overseas) and HASiL Live Chat as well as via the IRB feedback form at