Access to mobile phone, computer increased to 98.6%: Stats Dept

by AZREEN HANI/ pic by AFP

MORE Malaysian users have opted for internet services related to  e-Learning, e-Health, e-Government, e-Commerce and e-Entertainment in 2020 due to the Covid-19 pandemic.

Access to mobile phone and computer by households also increased to 98.6 per cent and 77.6 per cent respectively in 2020, according to the Department of Statistics.

“Percentage of households access to internet showed an increase to 91.7 per cent in 2020 as compared to 90.1 per cent in 2019. Access to mobile phone and computer by households also increased to 98.6 per cent and 77.6 per cent respectively in 2020,” chief statistician Datuk Seri Dr Mohd Uzir Mahidin said in a statement today.

He added that the most popular internet activities in Malaysia is participating in social networks.

“However, during the pandemic, the use of internet significantly increased for the services related to learning activities, e-Health, e-Government, e-Commerce and entertainment. Those activities related to that services are ordering goods or services online; seeking health information; using internet banking; doing an informal online course; doing a formal online course; purchasing goods or services via e-Commerce; watching television online; and getting information from government organisations, which were significantly increased above 7.0 percentage points,”  he added.

On the other hand, purchase goods or services via e-Commerce such as Shoppe, Lazada and Grab has increased from 35.2 per cent in 2019 to 45.0 per cent in 2020 (+9.8 percentage points). Up to 61.9 per cent of Malaysian using internet banking in 2020 which increased from  50.5 per cent in 2019 (+11.4 percentage points).

The pandemic also saw percentage of ordering goods or services online such as through telephone, Whatsapp and Facebook has increased from 22.5 per cent in 2019 to 54.4 per cent in 2020 (+31.9 percentage points).

The use of the internet for seeking health related information or services has increased by 12.0 percentage points in 2020, with 61.9 percent of internet users seeking health related information or services as compared to 45.2 per cent in 2019.

The number of people watching television online increased from 47.8 per cent in 2019 to 55.5 per cent in 2020 (+7.7 percentage points). With the e-Government platform, percentage of internet users by getting information from government organisations has also increased by 7.4 percentage points from 45.5 per cent in 2019 to 52.9 per cent last year.

Regardless any platforms of online  learning over the internet, individuals who are attending an informal online course  increased from 9.5 per cent to 20.8 per cent by 2020 (+11.3 percentage points) while  a significant increase in the proportion of individuals who are attending a formal online  course from 8.1 per cent in 2019 to 18.0 per cent in 2020 (+9.9 percentage points).