By AZALEA AZUAR / Pic source myopensys.com
OPENSYS (M) Bhd has unveiled X-Kiosk, a digital lifestyle payment solution which targets the bottom 40% (B40) and middle 40% (M40) communities.
Taking into consideration that the Covid-19 pandemic has sped up Malaysia’s digital transformation, these groups are more likely to suffer from poor digital connectivity and lack of accessibility.
OpenSys CEO Eric Lim believes that X-Kiosk will bridge the digital divide of those inconvenienced.
“A recent study showed that 29.3% of Malaysians aged 18 to 54 still prefer to pay by cash, while 28.6% choose to use digital wallets.
“We believe that X-Kiosk will be well-positioned to support this initiative and encourage more Malaysians to adopt a digital payment lifestyle,” he said at a virtual launch yesterday.
The self-service kiosks would be placed in high-traffic community locations, including retail outlets, convenience stores, condominiums, apartments, universities and colleges.
“The X-Kiosk offers convenience in its multiple payment modes using cash, credit and debit cards, and e-wallets.
“It is a one-stop solution where prepaid reloads, e-wallet pop-ups, SIM card replacement sales, a wide variety of new payments and loan repayments can be conducted,” Lim said.
Physical or electronic receipts will be generated instantly for each transaction without surcharge. Most importantly, it enables these communities to pay their bills anytime and give them a peace of mind when making secure online payments.
“All of these functions are built together to provide a user-friendly experience to the community and encourage more consumers to transition from cash to digital payments.
“X-Kiosk also serves as an extended payment service channel without the need of brick and mortar investment from our merchants,” Lim explained.
OpenSys is planning to roll out 120 units per year, beginning this year, and expecting to have 360 units nationwide by the end of 2023.
“So, there will be 120 locations nationwide, not just in the Klang Valley. We are targeting around 3,000 users per month per kiosk,” Lim said.
Regarding concerns on security while transacting, the X-Kiosk is fully encrypted and adheres to international standards.
“We have certified using the Payment Card Industry Data Security Standard. In terms of physical safety, we also have equipped our kiosks with 24-hour CCTVs (closed-circuit television camera),” he explained.
X-Kiosk screens are also equipped with an antiviral film to avoid infections of Covid-19.
OpenSys has also partnered DobiQueen, TNG Digital Sdn Bhd and U Mobile Sdn Bhd to launch the X-Kiosk.
U Mobile CMO Jasmine Lee said with X-Kiosk, there will be greater payment flexibility as users can make payments via credit and debit cards, Visa or MasterCard.
“These GoBiz-enabled payments can be made via X-Kiosk, with different methods of contact, contactless or secure pin, making the process very easy and safe,” she added. Through this partnership, GoBiz users would have more platforms to make the best use of UMobile’s digital payment services.
TNG Digital CEO Danny Chua is grateful for the honour of having TNG as Lim’s first X-Kiosk transaction during the virtual launch.
“We are very excited to be here to see the new innovation by our partner, OpenSys. As a platform, I hope to see greater and good things in our partnership,” he said.
Being a 24-hour laundry service, DobiQueen’s mission is to reduce the burden within a household.
Its founder Nini Tan said DobiQueen has become a gathering point for communities around its outlets. “We will bring more traffic to OpenSys which is well-known for its self-service bill payments for major pillars,” Tan said.