A banking breed is heading for extinction


DESPITE a multitude of existential threats, traditional deposit-taking banks with brick-and-mortar branches look set to survive a while longer. But there’s one particular breed of this type of lender that’s headed for extinction: The global retail bank.

While some consumers will still fancy popping into their local bank, why would anyone need an international corporation to provide this service?

Since the financial crisis, pressure from regulatory demands and the squeeze on margins from declining interest rates has forced lenders to concentrate on what they excel at — be it commercial, retail or investment banking.

For those big lenders still clinging on to their overseas consumer businesses, the pandemic has made retreat inevitable. HSBC Holdings plc is going to “stop trying to be everything to everyone”, CEO Noel Quinn said on Tuesday, a familiar refrain in the industry.

The UK-Hong Kong bank will explore strategic options for its US retail network and is in talks to sell its French consumer unit, redirecting capital to higher-return businesses in wealth management and Asia.

It’s not alone in reversing a decades-old retail strategy. Citigroup Inc is reportedly considering cutting back its sprawling Asia-Pacific consumer operations. Last year, Spain’s Banco Bilbao Vizcaya Argentaria SA sold most of its US lending business.

Few banks have succeeded in being truly global, especially on the consumer side. Customer habits vary greatly between countries, reducing potential economies of scale. And the cost of misunderstanding local lending risk can be disastrous: HSBC’s US purchase of Household, a subprime loan provider, cost it billions of dollars in writedowns.

The international giants’ original proposition of providing a premium service no longer cuts it. When HSBC and Citigroup were expanding outside their home markets, they were offering best-in-class consumer banking.

As technology improved and got cheaper, local rivals have overtaken them. Domestic lenders can now offer decent access to international markets, too.

For customers, there’s no glam- our now to doing business with an international bank. And for the lenders themselves, being subscale in any market is expensive because you still have to comply with ever-changing regulatory demands for better compliance and risk controls — especially money-laundering checks.

The pandemic has made things worse. Digital banking needs heavy investment and it’s making many branches redundant. Lending income has taken a beating as interest rates have declined.

At HSBC, net interest income in its consumer and wealth management activities dropped 13% in 2020 to about US$15 billion (RM60.6 billion). At Citi, revenue in its international consumer operations fell 10% to US$10.8 billion.

With no end in sight to the pressure on rates, it makes sense for both firms to pivot toward managing wealth. It’s a way to increase fees to offset the decline in lending income. Wealthy clients often look to spread their money across domestic and international lenders.

Citigroup’s and HSBC’s retail retreats are unlikely to cause much of a stir, or leave consumers worse off. There may be some smaller companies that find it harder to move money around if they’re not taken on by the banks’ corporate banking units. Some jet-setting customers will have to rearrange their banking when travelling.

Unlike in trading and investment banking, there’s too much competition in consumer banking in many parts of the world. What’s more, unlike Spain’s Banco Santander SA, which dominates in many South American and European countries, a lot of Citi’s and HSBC’s retail operations aren’t market leaders.

The biggest regret maybe that Citi and HSBC held out too long. The UK bank said it may have to sell its French business at a loss. Citi is reportedly weighing up whether it would be able to find a willing buyer for each international unit.

The time of global consumer banks is probably over. And with politics and regulation playing a bigger role in the post-pandemic economy, it will be a while before a giant fintech can take their place on the global stage. — Bloomberg

  • This column does not necessarily reflect the opinion of the editorial board or Bloomberg LP and its owners.