The implementation of MCO and Covid-19 have attributed to the rise of e-commerce, which drastically changes consumer buying behaviours and expectations
by NUR HANANI AZMAN / pic by ARIF KARTONO
THE second round of the Movement Control Order (MCO 2.0) has again increased demand for delivery services and service providers are scrambling to meet the surge.
For some companies, that means more than increasing workers and vehicles.
Ninja Van Malaysia CEO Adzim Halim said the company had to adopt new and innovative solutions like contactless deliveries and live chats to maximise existing assets.
He said these initiatives enhance the company’s seamless and hassle-free delivery services during the pandemic.
Additionally, Ninja Van has scaled up its operations and capacity to ensure that they can meet the demands of customers during MCO 2.0.
“As such, we are happy to say that we have been able to keep up with the volumes during the pandemic, even during peak periods such as the 11.11 and 12.12 sales. Last year’s peak saw us break the 300,000 parcels per day mark.
“Ninja Van as a group managed to successfully deliver a record-breaking of over two million parcels in a single day, hence, I am confident that we are well-prepared this time round to meet the demand of our customers,” he told The Malaysian Reserve (TMR).
Parcel Volume Higher Than Pre-MCO Levels
When MCO was first implemented in March last year, Ninja Van initially witnessed a sharp drop in volume due to many uncertainties.
The few weeks after that, however, Adzim said the group saw the market rebound to significantly higher than pre-MCO levels and parcel volumes have remained elevated since.
Due to Covid-19, he said the rise of e-commerce has made a drastic change in consumer buying behaviours and expectations.
“In Malaysia, one out of three people now prefer online shopping even after the restrictions have been lifted, thus, creating a new normal.
“With the recent reimplementation of the MCO, this will no doubt continue to be the trend,” he added.
Looking for More Delivery Partners
Echoing the same, a representative from Teleport believes that there will be another spike in delivery demand, which they are ready for.
“Teleport has the support of AirAsia Group Bhd’s fleet and we are certain that we can continue delivering a fast and efficient service to any location within South-East Asia.
“We are still ambitiously looking for drivers and we urge anyone with a vehicle and interested to join us in serving Malaysians during these tough times,” the representative told TMR.
Teleport, AirAsia’s logistics arm, currently delivers in the Klang Valley and is looking for people to join them in other cities such as Ipoh, Seremban, Johor Baru, Penang, Kota Baru, Kuching and Miri.
Interested individuals can sign up at teleport.asia/deliverypartner.
Commenting on MCO 2.0, the spokesperson said it would be helpful if a special lane could be opened for delivery riders and drivers at roadblocks around the city.
Facilitating Small and Medium Enterprises (SMEs)
Meanwhile, ABX Express (M) Sdn Bhd senior GM Richard Lui opined that commercial parcels are less likely to be negatively impacted as companies are now prepared.
He said learning from the first MCO, improvements have been made to certain areas of the company’s services to keep up with demand and provide convenience to customers.
“We are prepared with sufficient numbers of fleets and riders to support efficient delivery time. Despite roadblocks, we try our best to deliver on time and also continuously keep customers up to date on affected areas to manage customer expectations,” he told TMR.
To facilitate SMEs and online sellers working from home, ABX Express launched its facelifted “Pick-up via EasyShip” with more additional functions.
Parcel pickup can be arranged in a few simple steps via their online platform.
“Our retail outlets in the community area across the nation remain open to serve customers while upholding the strict standard operating procedures by conducting regular sanitisation and close monitoring of our employees’ health and wellbeing,” the senior GM told TMR.
Read our previous report here