Local airlines offer flexibility to affected passengers during MCO


LOCAL airlines are offering flexibility to passengers to change travel dates due to the reimplementation of the Movement Control Order (MCO) in five states and the Federal Territories.

Malaysia Airlines Bhd (MAB) is allowing passengers to rebook their travels with a one- time fare difference and service fee waiver.

Passengers with all types of tickets, including Enrich redemption tickets, may change their travel plans for domestic destinations throughout the MCO.

The rebookings must be made on or before June 30, 2021, with travel to be completed by Dec 31, 2021.

“With the recent spike in Covid-19 cases in the country, we urge passengers to adhere to all safety measures that we have put in place on the ground and onboard, to support the government’s efforts in curbing and breaking the chain of infection.

“At the onset of the Covid-19 pandemic, we have been offering our passengers with many flexible travel options and continue to do so, to give passengers regardless of fare class, including the Lite Fare, the certainty and peace of mind that their tickets remain eligible for future travel with us,” MAB group CEO Captain Izham Ismail said in a statement yesterday.

Alternatively, with the introduction of Economy Flex last year — a new fare tier that seeks to create a stress-free and easy travel process, he said passengers can take advantage of its ultimate flexibility.

That includes unlimited date changes with no fees incurred alongside other travel benefits, including free refunds without a fee, Go Show flexibility, priority check-in, boarding and check-in baggage allowance of 35kg.

He said MAB and its sister airlines, FlyFirefly Sdn Bhd and MASwings Sdn Bhd, introduced the “Fly Confidently” campaign to educate passengers on the enhanced measures implemented across touchpoints at airports and onboard.

These measures include mandatory usage of face masks and frequent aircraft disinfection for a refined inflight experience to comply with social-distancing and minimal contact requirements, as well as the assurance of the aircraft’s high-efficiency particulate air filters that are proven to filter out 99.97% of viruses on board.

MAB will continue to operate with reduced frequency, upholding its obligation as the national carrier and supporting worldwide cargo movement with sister airline MAB Kargo Sdn Bhd.

Meanwhile, AirAsia Group Bhd stated that affected guests departing between Jan 13 and Jan 26, 2021, who do not wish to travel during this period, may cancel their flights voluntarily and opt for unlimited flight changes.

According to the low-cost carrier, changes to any new travel date on the same route for an unlimited number of times without any additional cost must be made before March 31, 2021, subject to seat availability.

It said guests affected by flight cancellation will receive a separate email and/or SMS detailing their available options.

Similarly, Malindo Airways Sdn Bhd is offering flexibility to its passengers whose tickets were issued on or before Jan 11, 2021, for travel between Jan 13 and 26, 2021.

Under its booking option, affected passengers are given a one-time free of charge change permitted per passenger to move the travel date within 12 months from the original flight date with fare difference.

Under its refund option, refunds are permitted in terms of travel voucher; redemption of the voucher must be within 12 months of voucher date and travel date is based on seat inventory range of 11 months ahead of redemption date.

Read our earlier report

Malaysia Airlines passengers can rebook travels: MAB