IT support is essential through economic recovery

by LYDIA NATHAN / pic credit: ANNUAL REPORT

INFORMATION technology (IT) support and services must remain a vital component during this economic recovery phase, regardless of the level of Movement Control Order (MCO) the government implements.

The National Tech Association of Malaysia (Pikom) said it is imperative that the information and communications technology sector continues operations to ensure the economy keeps running despite movement restrictions.

Pikom chairman Danny Lee said as evident during the earlier phase of the MCO, and the subsequent conditional and recovery phases, the work-from-home situation is a part of the new normal.

“With that in mind, the IT systems that support employees working remotely require physical or in-person intervention regularly to ensure that the system is performing at the optimal levels.

“These include replacing faulty parts, increasing storage capacity and troubleshooting connection issues, among others,” he said in a statement yesterday.

Lee added that the healthcare system is stretched with both infrastructure and manpower experiencing constraints and extreme fatigue.

“At the same time, there is a vital need to address a mid- to longer-term economic recovery.

“Pikom understands that the government has to do the right thing to curb the rising cases of Covid-19 infection, but IT support and services must be made essential,” Lee said.

Meanwhile, Pikom said a more targeted approach is needed to address the current Covid-19 situation.

“A more balanced response, which allows economic activity to continue while identifying the localised problem areas that have caused the pandemic to rise, will help.

“Stricter measures and enhanced standard operating procedures are needed to combat this situation,” Lee added.