The platform will expand to Seremban, Ipoh, Johor Baru and Melaka with free delivery for next 4 to 5 months
by LYDIA NATHAN / pic by TMR FILE
ON-DEMAND grocery delivery service Pandamart is looking at having a warehouse in every major city in Malaysia, including the east coast next year.
The new service, which is on the Foodpanda food delivery app, currently delivers out of warehouses to 25 locations, also known as dark stores, which are not open to the public.
Foodpanda Malaysia Sdn Bhd dark stores director Ashutosh Gandhi said the grocery delivery project was piloted in July this year and has received good feedback, mostly due to its quick delivery time.
“Pandamart offers customers more than 3,500 items from over 100 local and international brands, with an estimated delivery time of 20 minutes.
“Quick commerce is definitely the next generation of e-commerce as people want things quickly,” he said at Pandamart’s official digital launch yesterday.
He added that the platform will expand to Seremban, Ipoh, Johor Baru and Melaka this month.
“Delivery will actually be free for the next four to five months, after which we will charge it but will be at a very minimal fee, as little as RM1 or RM2.
“There is no limit on how many items a customer can purchase, just that it needs to be within an amount of RM5. If the number of items exceeds what a rider can carry, one or two more riders will be dispatched to complete the order,” Ashutosh said.
He added that the service currently utilises its fleet of over 30,000 riders using an integrated system for both its grocery and food deliveries.
For now, deliveries are made between 6am and midnight for the Klang Valley, but once the Conditional Moverment Control Order is lifted, deliveries can be made 24 hours a day.
Meanwhile, Ashutosh said some of the most common items ordered on the platform so far include mineral water, breads, eggs, ice cream, and milk.
“Pandamart also offers fresh meat, fresh vegetables and seafood. All stock is received and replenished daily to ensure freshness.
“If customers are not satisfied with the items, we have a customer support line where issues can be resolved,” Ashutosh noted.