AirAsia adds counter check-in fees on digital push

The fees for checking in at the counter are RM20 for domestic flights and RM30 for international flights


AIRASIA Group Bhd has implemented counter check-in fees in selected countries and cities effective yesterday, after the airline carrier deployed check-in kiosks and enhanced mobile application features.

Its group COO Javed Malik said the airline company has seen a very high adoption of its self check-in services via its website, mobile app and airport kiosks in recent times.

“Thus, the implementation of the counter check-in fees is a way for us to further encourage guests to use these digital technologies, which we have invested enormously in, to promote and enhance operational efficiency and guest convenience,” he said in a statement yesterday.

The fees for checking in at the counter are RM20 for domestic flights and RM30 for international flights, and are paid per guest, whereas checking in via the website, mobile app or kiosks does not incur any extra charges.

A waiver of the fees will also be given to guests with reduced mobility, Premium Flex or Premium Flatbed guests, guests affected by flight disruptions or an airport kiosk outage, as well as other exceptions.

Currently, the fees are imposed on guests who check in using counters at Malaysia, Vietnam, Brunei, Cambodia, Laos, Taipei, Kaohsiung and Honolulu for both domestic and international flights.

He added that in view of the pandemic, the self check-in facilities have become very important in minimising physical contact between guests and staff.

“In the past two months, thousands of guests on essential travel have experienced our contactless travel procedures as we stepped up our safety and security measures for the health and safety of our guests and Allstars.

“We are also one of the first airlines to enable the polymerase chain reaction (PCR) test report screening feature on our AirAsia. com website and our AirAsia mobile app, where guests can upload their PCR report or selected travel documents and check in for their flights, even before they arrive at the airport for an enhanced contactless travel experience,” he said.