Vanishing jobs plague Britain’s retailers

Consumer confidence remains in the doldrums as there’s prospect of more local lockdowns


SPENDING by shoppers, drinkers and diners is vital to Britain’s effort to emerge from its deepest recession for three centuries.

News last week that retail sales rebounded by more than forecast in July stood out against a back- drop of unprecedented job cuts at Marks & Spencer Group plc, a report that consumer confidence remains in the doldrums and the prospect of more local lockdowns after a spike in infections.

The UK economy relies on consumer spending more than most other countries in Europe, accounting for 63% of output compared to around half in Germany and France. The retail industry has been open for almost two months in much of the UK following a lock- down imposed in March, following similar reopenings across the continent. But people in Britain seem to be venturing back out to stores, restaurants and bars more slowly.

Lagging UK

Businesses that make up the backbone of the economy are struggling to navigate the next stage of the pandemic, based on interviews with people running supermarkets, restaurants, a hair salon and a clothing store.

Government rescue programmes have kept many companies on life support during the pandemic, though many are now coming to an end. Pub chain JD Wetherspoon plc said on Monday revenue was rising only because of subsidies for eating out. Businesses have to quickly reduce costs and prepare for a potentially prolonged period of fragile consumer sentiment.

The pandemic is also accelerating structural changes in the way consumers behave with more people eating at home and shopping online. Supermarket chain Tesco plc is planning to create permanent roles for 16,000 new workers in its Internet business.

The next step in the road to some semblance of normality is getting children back to school, a critical plank in the revival because it would allow more parents to return to work and potentially repopulate city centres.

Lockdown Fallout

There is not “much momentum to get excited over”, Katie Cousins, an analyst at Shore Capital, said after the Office for National Statistics reported a 2% increase in retail sales in July from June. “The country remains in a fragile economic state and we see further struggles ahead. Both businesses and consumers are continuing to feel worried.”

The following is a snapshot of the concerns over consumer spending.

Supermarket Executive

Asda, Britain’s third-largest grocer, tracks family spending power and its latest figures show it decreased by 2.2% in the year to June, the steepest fall in seven years. Rob McWilliam, CFO at the Walmart Inc-owned supermarket chain, said a survey of its customers revealed that half of them expect their household income to decline in the next 12 months.

“I don’t want to be part of talking the country down, but it is really clear we have got a tough few months ahead of us,” said McWilliam.


Pied-a-Terre, a Michelin-starred French restaurant in central Lon- don, won’t reopen until September because of the dearth of office workers, according to founder David Moore.

He is downbeat about the prospects, at least in the short term, and expects a loss for the first few months after reopening. A building project to open up the front of the restaurant and give it a better profile on the street was due to take place this summer and has now been put on hold as the business focuses on preserving cash.

Pre-coronavirus, Pied-a-Terre would normally have between 45 and 55 daily covers during the early part of the week, rising to more than 60 on a Saturday. Without tourism, the restaurant will likely only get less than half that number when it opens its doors again. Moore said it may take until Valentine’s Day in February before consumers start returning to Lon- don in bigger numbers and dining
out again.

“There will be a lot of empty restaurants in London all competing for the same people,” he said. “It is going to be a long, slow grind to get back to normal.”

Selin Kiazim believes the world of hospitality could be changed forever as more people work and eat at home. The chef and her business partner, Laura Christie, opened Oklava Bakery + Wine in the Fitzrovia district of London eight weeks before the lockdown. They decided to shut it and focus on their flagship Oklava restaurant in Shoreditch.

Footfall has plummeted because “people are not travelling into central London”, she said. Sales at the restaurant have been boosted by the UK government’s “Eat Out to Help Out” subsidised meal programme.

They have a lot riding on the recovery. Kiazim and Christie gave personal guarantees on the lease, meaning they will be liable to pay the rent even if the restaurant fails.

“If we aren’t able to work out a deal with our landlord, that would fall on our heads,” she said. “And there will be a good amount of people in the same position, whether with leases or bank loans or suppliers.”


At clothing boutique Revival Retro in central London, founder Rowena Howie’s business is also suffering from a lack of people passing through the metropolis. She is now reopening her store, but only from Thursday to Saturday with the other days available for private appointments.

“Central London has just been a ghost town,” said Howie. “A few more people are starting to come back, but it is nowhere near previous levels.”

She has used government aid to help the business survive and is also scaling back, such as abandoning plans to start selling her range of clothing through other small fashion retailers. The other issue she faces is whether her UK manufacturing supply chain will be able to fulfil her order for the upcoming season given all the disruption.


Brooke Evans opened her own hairdressing salon in Telford, central England, in December. Within a couple of months, the building was badly damaged when the area was ravaged by floods, but she managed to reopen. Then, Covid-19 struck.

Since the salon restarted, it has been fully booked, but Telford is now at risk of a local lockdown after a sharp rise in new corona- virus infections. “A second lock- down is really worrying because since we reopened, it has been really positive,” said Evans, 26.

Evans has two members of staff — a part-time barber and a full- time graduate stylist — whose salaries have been supported by the UK government’s furlough pro- gramme. As that begins to wind down in September, Evans has decided she has to let her graduate stylist go at the end of the month.

The next concern is if she has to rearrange her schedule should the salon have to temporarily close again. However, she said she would just come in on Sundays and work longer days. “We purchased our building last year and did a big renovation,” said Evans. “Not surviving is not an option for me. I have to just get on with it.”


Israel Ruiz worked at a London coffee chain to supplement his income as an actor for the past seven years and went on furlough in March. He’s since lost his job. He already cancelled his memberships for the gym and swimming pool, and is looking at other cuts. He was able to eat out thanks to the government programme, though that’s set to end.

“I would love to spend as much as I used to before the pandemic, but now it is all about saving every single penny,” said Ruiz, 46, a Spaniard who lives with a friend who also got fired this week from the coffee shop. “Being an actor for 20 years, I am used to some instability. But those with families and mortgages, I can’t even think what they are going through.” — Bloomberg