by LYDIA NATHAN/ pic credit: Ralph Esposito
THE Hyatt House Kuala Lumpur (KL) in Mont Kiara is one of the first hotels in Malaysia to be credited with the “Clean and Safe Malaysia” certificate label.
The certificate is the first-ever industry-wide hygiene and safety certification for hotels across the country, developed by the Malaysian Association of Hotels with the support of the Ministry of Tourism, Arts and Culture of Malaysia.
The extended-stay hotel underwent a field audit by Bureau Veritas in July 2020, which ensured it implemented ample hygiene and safety protocols that met local and international regulations, as well as global best practices.
Hyatt House Mont Kiara GM Bennett Peter said receiving the certificate is another step in the right direction for the hotel to boost customers’ confidence.
“At Hyatt, as an international operator, strict operating standards were already in place at the property before Covid-19, but getting the certification will help us raise domestic and global confidence through independent auditing of public hygiene standards,” he said.
According to Peter, they aimed to position Hyatt as a safe, secure and reliable choice that focuses on safety and wellbeing.
“We want to create a sense of comfort, confidence and competence where guests can stay with peace of mind. Now, our guests will not have to worry when they visit Hyatt House KL knowing that our stringent health and safety protocols have received the endorsement of the government,” he said.
In recent months, the hotel has stepped up significantly to keep guests and staff safe since the outbreak began which affected the hotel industry severely.
“Some of our measures include the usage of personal protective equipment such as face masks for staff and guests, mandatory temperature screening for every visitors to the hotel, increased cleaning and disinfection frequency across all areas of the hotel particularly ‘high touch areas’, social-distancing measures, contactless guest interactions and usage of ultraviolet light technology,” Peter added.