Dego Ride restarts service with stricter measures

Among the measures implemented are strict ban on travelling to and from any red zone areas

by LYDIA NATHAN/ pic by TMR FILE

MOTORCYCLE e-hailing service provider Dego Ride has resumed its services for areas within the Klang Valley.

Dego Ride founder and CEO Nabil Feisal Bamadhaj (picture) said their services of ferrying passengers came to a halt when social distancing was an imperative measure under the Movement Control Order (MCO) to stop the spread of Covid-19.

Nabil said there are 10 important measures for consumers to follow when using the service, including a strict ban on travelling to and from any containment or red zone.

“Safety will remain a priority. Drivers will wear masks the entire journey and all will be equipped with sanitisation kits where motorcycles are to be cleaned before and after every ride,” he told The Malaysian Reserve.

He added that if consumers were not satisfied with the cleanliness or state of the motorcycle or rider, rides could be cancelled.

“We will be flexible with cancellations with good reasons and we urge consumers to wear face masks at all times, use sanitisers and to avoid physical contact with the driver while riding,” he said.

Nabil added that consumers will need to carry their own helmet and payment will need to be cashless to avoid touching and passing of items to each other.

“It is really important for us to be safe especially during these circumstances and Dego Ride will monitor the ratings for cleanliness and safety, so please rate the riders,” he said.

Meanwhile, Nabil said during the MCO, Dego riders had begun providing courier services, personal shopping services and food delivery services to its customers.

“Due to the nature of our business model where riders can choose to operate taxi or delivery services in their own time, we saw a huge drop one day before the official announcement was made by the prime minister.

“So, we had to halt the bike hailing service until we had two main things ready which were health and safety processes, as well as market demand for this service,” he said.

Dego Ride first launched its services on Jan 1, 2020, witnessed a promising growth in the Klang Valley with registered and approved number of riders surpassing its target of 5,000 riders.

“We learnt a lot in a short period of time. However, due to Covid-19, we believe the data collected was not enough for a detailed analysis.

“Although the pandemic has affected the services, we are still very grateful that our riders could help many people with grocery shopping and deliveries of all sorts when people needed it the most,” Nabil said.

He added that the platform has a lot planned for its future and believed that good planning requires good execution.

“We hope that this leads to a good future for us as a company, and also the many people that depend on Dego Ride for their livelihood, especially during a time of a worldwide pandemic,” he concluded.