by HARIZAH KAMEL/ pic by MUHD AMIN NAHARUL
INDAH Water Konsortium (IWK) Sdn Bhd and Razer Inc’s financial-technology (fintech) arm, Razer Fintech have formed a partnership to enable bill payments at 7-Eleven and 99 Speedmart outlets nationwide, as well as via the Razer Pay e-wallet.
The partnership allows customers to make offline payments for their IWK utility bills through Razer Merchant Services’ (RMS) point-of-sale (POS) systems, terminals and web-based interfaces.
The service will be made available at all 7-Eleven stores throughout Malaysia effective immediately and also at all 99 Speedmart stores in due course.
The bills can be paid with cash or cashless payment solutions through existing RMS terminals and systems infrastructure at over 2,400 7-Eleven and 1,600 99 Speedmart stores.
Customers only need to present their utility bill to the cashier at the supported convenient stores for a quick scan to confirm the amount due for the particular bill.
They can also pay their IWK utility bills using the Razer Pay e-wallet app.
The partnership will benefit customers by helping them avoid long queues while allowing the convenience of paying at their neighbourhood stores, IWK CEO Narendran Maniam said.
“We welcome this partnership and we hope our customers will continue to be supportive as the sewerage charges in Malaysia are among the lowest in the region. Additionally, it has not been revised for more than a quarter for a century ago,” he said in a recent statement.
In the face of the “new normal” and the paperless initiative, both IWK and Razer encourage customers to register with the e-Bill service to access bills anywhere anytime, as the billing cycle has been revised to a six-month cycle effective this year.
Razer Fintech CEO Lee Limeng said the partnership enables both parties to continue to bridge the gap between offline and online channels.
“We also view this as a necessary step in our efforts to go paperless for the environment as well as keeping people safe during these unsure times due to the Covid-19 pandemic,” Lee added.
This comes as Razer Fintech recently introduced a new value-adding bill payment feature, allowing customers to pay for a myriad of services on its Razer Pay app.
These services include Astro subscriptions, mobile-phone postpaid, local council’s tax assessment and utilities billings payments.