by BERNAMA/ pic by HUSSEIN SHAHARUDDIN
THE Energy and Natural Resources Ministry has asked Tenaga Nasional Bhd (TNB) to give an explanation on the issue of discounts and electricity bills which has sparked outrage among the public.
Its minister Datuk Dr Shamsul Anuar Nasarah said he would be meeting TNB’s top management regarding the matter at his office in Putrajaya, today.
“As the minister for electricity supply, I am aware of the current situation related to billing by TNB,” he told Bernama via WhatsApp yesterday.
According to him, TNB president and CEO Datuk Seri Amir Hamzah Azizan, Chief Retail Officer Megat Jalaluddin Megat Hassan and head of billing Baharudin Ismail will attend the meeting while the ministry’s secretary general Datuk Zurinah Pawanteh and Energy Commission CEO Abdul Razib Dawood will also be present.
Consumers have been voicing their dissatisfaction about TNB billing on various platforms including social media the last few days after the utility resumed manual reading of meters since May 15.
This (manual reading of meters) was stopped temporarily on March 18 when the government imposed the Movement Control Order (MCO) to tackle the spread of Covid-19 in the country.
On May 28, Shamsul Anuar in a press conference urged dissatisfied consumers to lodge complaints with TNB or the Energy Commission.
A range of discounts is given on electricity bills with domestic users getting 2% discount on their bills from April 1 to Sept 30, 2020, in addition to the 6% in effect from Jan 1 to June 30, 2020.
However, consumers became irate when they saw there was a spike in their bills.
Separately, TNB will reopen 27 Kedai Tenaga in Kuala Lumpur (KL), Selangor and Negri Sembilan today to enable customers to get detailed explanations about their bill adjustment at the counters.
Customers in KL and the two states will also start receiving the actual bills today, following the recommencement of meter reading which has been put on hold since the enforcement of the MCO.
“More than 3.5 million customers will receive their actual bills together with adjustment of their estimated bills which TNB has been providing since March,” the utility company said in a statement yesterday.
TNB highlighted that generally, customers can expect their actual bills to be higher than the estimated bills as the bills were based on lower usage in February compared to the MCO period.
“Throughout the MCO, electricity usage surged between 20% and 50% as most people either stayed at home or worked from home in adherence to the MCO,” it added.