by NUR HAZIQAH A MALEK/ pic by TMR FILE
AIRASIA Bhd has extended all credit accounts previously issued for Covid-19-related disruptions automatically, with the validity of up to two years of future travel.
Subsequently, it has also made it available for guests with flight bookings departing between March 23 and July 31 to choose between a credit account with two-year validity or unlimited flight changes for departures up to Oct 31.
AirAsia chief customer happiness officer Adam Geneave said no action would be required from its customers for the extension of the existing credit accounts.
“We will be making these changes to the account within the next few weeks.
“Just remember that you don’t need to fly with us within the next two years, but you have to make a booking within the same period within the dated issue of your credit account,” he said in a video announcement yesterday.
He urged those who requested for an extension on their credit account and have yet to hear from the company to be patient.
“I know it is an incredibly frustrating time for everybody, but so far this year we have spoken to 26 million of you and we’re working out through the rest our credit cases now.
“So, please do not re-submit your request, we will get back to you as soon as possible,” he said.
He stressed that the above extension is only applicable to those who made direct online bookings via airasia.com.
“For those group bookings made with travel agents, please refer to your respective booking agents,” he said.
The airline is currently monitoring the situation and is currently complying with advice and regulations from local government, civil aviation authorities, and both global and local health agencies including the World Health Organisation.
Those who wish to view live updates from the airline can follow its Twitter at @AirAsia and Facebook (facebook.com/AirAsia), or contact its customer support team at support.airasia.com, while guests are encouraged to view their flight status at airasia.com/flightstatus.