Proton implements new SOPs to prevent virus spread


PROTON Holdings Bhd has taken several necessary precautionary steps to prevent the spread of Covid-19 among its staff, following the progressive reopening of all its sales and service centres, which began on May 5.

The national carmaker started reopening its dealerships, where over 9,000 staff and many more work, after the Conditional Movement Control Order was implemented on May 4.

“These measures are also intended for the safety of Proton customers which is our main priority.

“After almost two months of inactivity, the company is expecting to receive a high number of customers who want to get their cars serviced,” the carmaker said in a statement on Saturday.

Among the new steps implemented at every service centre are that appointments must be made before arriving at the outlet and customers are to arrive 20 minutes earlier upon confirmation of their appointment time, while walk-in customers will not be received.

Service appointment can be made by contacting the nearest Proton service centre or by calling the customer care line at 1-800-88-8398.

Social distancing tags have been placed at every registration counter, service advisor table, payment counter and customers’ waiting area.

All customers will be required to undergo a body temperature check and filling up a health declaration form before entering the premises.

Hand sanitisers will be provided at registration counters while safety posters have been put up in all service centres.

Every car will be sanitised after it has been serviced before being returned to its owner. Proton is also restricting the number of appointments it accepts every day, as an additional measure to prevent overcrowding at its service centre.

“As for crowd control measures, we have come out with a strategy on how to expedite every process from registration to handing over a customer’s car.

“Every service advisors and technicians have been well informed on the procedures and protocols they should follow to ensure everybody’s safety,” Proton aftersales GM Tan Kang Leng said.

This new set of standard operating procedure (SOP) for Proton’s service centres will remain in use as long as the virus is still prevalent.

Earlier this month, the car manufacturer said it would reopen its sales and services premises in green and yellow zones based on the relevant authorities’ requirements.

All premises and personnel will be subject to strict safety protocols announced by the National Security Council to curb the spread of the Covid-19 pandemic.

Besides reopening its showrooms, the car manufacturer said it would also gradually resume its production operations at its plant in Tanjung Malim, Perak, and Shah Alam, Selangor.

Operations at the corporate office at the Centre of Excellence will also begin with new work practices to be adopted to minimise contact and infection.