Covid-19 revs up delivery segment

There has been a 7.5% increase of new riders and a 37% increase in applications for rider positions for Foodpanda


THE delivery segment sees a positive growth from the implementation of Movement Control Order (MCO) as delivery companies are seeing growth in their businesses where some have even recruited more workers to help with the increased workload.

Ninja Van Malaysia country head Adzim Halim said there has been a very positive growth for the company during the MCO.

“We’ve seen a significant increase in orders for items in the healthcare and household categories, with the majority of them being masks, hand sanitisers, disinfectant wipes and other essential items.

“What’s surprising is we have also seen a jump in the number of grocery stores and brick-and-mortar shops taking their businesses online,” he told The Malaysian Reserve (TMR) recently.

Adzim said the company had to repurpose a small portion of its logistics network to support a few vegetable farmers who are now getting their produce delivered.

He added that the number of Ninja Van drivers remains unchanged at the moment as its tech-enabled manpower is still capable of handling the current volume, but he did not rule out hiring more drivers.

“We will continue to be a supporter of local small and medium entrepreneurs who are the keepers of jobs and people connectors in this new world,” he said.

Meanwhile, Foodpanda Malaysia Sdn Bhd head of logistics Shubham Saran told TMR that they have increased the headcount of their riders.

“Since the implementation of MCO, there has been a 7.5% increase of new riders and a 37% increase in applications for rider positions.

“To accommodate the developing situation, we welcome anyone who may need temporary job to contact us via our rider recruitment site,” he said.

Grab Malaysia said the company has had to adapt its services swiftly to respond to current times by mobilising GrabCar drivers to support its delivery network.

A spokesperson for the e-hailing giant said they have activated tens of thousands of GrabCar drivers as delivery partners.

“This is to provide them with an additional source of income while providing reliability to support our food, mart and delivery services.

“Today, almost 25% of food deliveries are completed by GrabCar drivers,” he told TMR.

He said the demand for Grab’s delivery services have since grown by more than 30% compared to the week before the MCO commenced.

“Naturally, we have had to accelerate some of our plans such as expanding our services in GrabMart and Clean & Fix, and launching Pasar on GrabMart in other cities.

“This is to ensure that Malaysians can still access their essential daily needs conveniently and safely while assuring all our partners continue earning an income on the platform,” he added.

Recently, the Selangor government and the Federal Territories Ministry announced their partnership with Grab Malaysia in digitalising Ramadhan bazaar.

Country head Sean Goh said each year, micro entrepreneurs and social sellers will be looking forward to participating in their neighbourhood Ramadhan bazaar, but without a physical presence in 2020, they may not yield the same sales as before.

“Therefore, we want to support them to go cashless and expand their reach to millions of Grab users and use our ecosystem with services like GrabPay, GrabFood and GrabExpress to help them continue to thrive and deliver their goods directly to Malaysian homes,” he said in a statement.

With Selangor and the Federal Territory as pioneers, Grab is actively engaging other state councils on the possibility of digitising their local Ramadhan bazaar merchants to safeguard the income of micro entrepreneurs.

The article’s lead paragraph  has been amended for clarity from: “THE delivery segment is among the few profitting from the implementation of Movement Control Order (MCO)..” to The delivery segment sees a positive growth from the implementation of Movement Control Order (MCO)…”