by BERNAMA/ pic by MUHD AMIN NAHARUL
EMPLOYEES Provident Fund (EPF) members can now apply for i-Lestari (Account 2 withdrawal) via the newly launched, hassle-free i-Lestari online facility.
The facility offers a much improved experience as members can now easily apply, check on their application status and access frequently asked questions via the website (ilestari.kwsp.gov.my) on computers and mobile devices with Internet browsers.
“We quickly realised after we launched i-Lestari in early April that the process for applications was quite complicated and caused a lot of confusion.
“On top of that, many of our members had not set up their i-Akaun through which i-Lestari was being mainly processed and this made the application process even more difficult,” CEO Tunku Alizakri Raja Muhammad Alias (picture) said in a statement yesterday.
He also said the EPF took the very difficult decision to close its branches in March to ensure the continued safety of the members, employers and staff, and moved services and transactions, including i-Lestari withdrawal applications to the digital platforms.
The fund has received more than 1.4 million applications for i-Lestari withdrawal as at 6pm on Monday.
This high number of applications has resulted in the EPF’s i-Akaun portal averaging 60,000-70,000 requests per minute (RPM), a 15-fold increase from the usual 4,000-7,000 web RPM on a typical day.
The EPF has also recorded an average of 20,000 daily emails enquiring about the facility. To date, over 700,000 applications have been approved and payments will be credited starting from May 4, 2020.