by LYDIA NATHAN/ pic credit: facebook.com/constant.com.my
PHARMACIES nationwide are doing their part for the people in the war against Covid-19 as the death toll continues to mount and restrictions for going out becomes stricter.
A network of 17 community pharmacies known as Constant has introduced additional initiatives to help support its customers during this critical period.
According to the group, the initiatives include a number of services such as Constant Chat, a secure platform which is available 24/7 on the app and website, and Constant Customer Care where customers can discuss ways to access medication without physically coming into the store.
Constant CEO Sally Chuah said the outbreak is stressful for everyone and the group is committed to providing the necessary support.
“Our pharmacists are able to advice on hygiene and immunity, as well as customisation of health supplements for any individuals based on their health status and share valuable info, so our community can feel and be better,” she said.
She added that the group aims to ensure that patients have access to medications needed through its newly launched service, #CONSTANT2U.
“Through the #CONSTANT2U service, consumers in Kelantan, Terengganu, Perak, Johor, Negri Sembilan, Selangor and Kuala Lumpur can get a variety of health, wellness and other products delivered to their home, or at any pick-up location within a 10km radius from Constant stores in their respective neighbourhood,” Chuah said.
She also said extra measures are being taken for those who go into the physical stores as cleanliness and hygiene are of utmost importance right now.
“Constant is focus on maintaining a clean and safe environment in its stores, by regularly sanitising our stores on an hourly basis, especially the cashier and dispensing counters.
“Due to high demand and to best meet customer needs, Constant has limited the number of purchases on certain products per customer, to improve inventory and to help ensure products can be more widely available,” Chuah added.
She said the group is working round the clock to meet the needs of people and the community, as the role of a trusted and caring healthcare partner has never been more critical.
“We also look forward to partnering and working closely with the National Disaster Management Agency, our network of health professionals and government health officials on response efforts, helping to provide our customers with the latest information, while also supporting their evolving needs during this pandemic,” Chuah said.
Separately, selected pharmacies have also begun home delivery services aiming to limit customers’ movements and to stop the spread of the virus.
Caring Pharmacy announced on its Facebook page that it has not only restocked face masks and hand sanitisers, but is also offering home delivery services.
The group said this service will be available at selected outlets across Kuala Lumpur, Selangor, Johor, Penang, Ipoh and Sabah.
“One can start by sending a WhatsApp message to the outlet you want to buy from, provide delivery details, and the order will be ready for delivery upon payment,” the website said.
Orders for delivery are available between 11am and 5pm daily and WhatsApp numbers for each store are available on its individual websites.