Online retailers ready to face more demand amid Movement Control Order

Shopee, Lazada say they are committed to operate as usual and play a bigger role during the MCO imposed by the govt to curb the spread of Covid-19


ONLINE retailers will continue to operate as usual and are ready to face more demands and play a big- ger role during the Movement Control Order (MCO) imposed by the government to curb the spread of Covid-19.

The regional MD of leading e-commerce platform, Shopee, Ian Ho (picture) said the firm will continue to provide free shipping nationwide to ease delivery costs during this period.

However, logistics providers will deliver orders after April 1, 2020, for orders that are placed with office delivery addresses.

“Shopee is working closely with our sellers and logistics partners so that precautionary measures such as disinfection of warehouse and vehicles, parcel sanitisation and temperature checks are done for workers, drivers and riders in the interest of safety.

“At the same time, we are working closely with our partners, retailers, suppliers such as Mydin, Tesco, Nestle, AEON Big, Vinda, and more to ensure that there is sufficient supply to cater to Malaysians’ needs,” he said in a statement.

All products including daily necessities such as toilet rolls, wet wipes, face masks, hand sanitisers, instant noodles, cooking oil, canned food, coffee, rice, as well as fresh produce such as fish, chicken, beef, vegetables and more will still be available for purchase on Shopee.

On Shopee Mart, Ho said there are hold stocks for close to 10,000 types of products and they will also be taking an additional measure by limiting the number of key and essential items that can be purchased by each user.

“This is to ensure that all Malaysians, regardless of economic standing have fair access to their daily essentials,” he said.

Additionally, Shopee will continue to provide next-day delivery in the Klang Valley and Southern Malaysia for orders made on Shopee Mart by 10am daily, exclu- ding Sundays and public holidays.

However, while the movement of goods is not restricted, Lazada expects its warehouse and delivery operations to experience delays due to the situation.

Lazada Malaysia’s spokesman said, Lazada will continue normal operations, working closely with its partners, retailers and sellers.

“Our warehouse and delivery personnel have been working tireessly to ensure business operations and customer orders are delivered.

“We are assessing the full impact of the new measures to our operations and will evaluate the best way to continue to support customers and businesses,” said the spokesman in an email reply to The Malaysian Reserve.

Lazada is committed to ensuring the safety and wellbeing of customers and employees, and taking necessary measures issued by the government on the Covid-19 public health situation.