Pos Malaysia to increase commercial postage rates effective Feb 1, in tandem with rising costs


POS Malaysia Bhd will be revising its postage rates following the approval by the government on the new rates effective Feb 1. The national courier’s last postage rates revision was in 2010.

The rates revision is in tandem with the rising operational costs and the increase in international rate structure by the Universal Postal Union (UPU). The move by the specialised agency of the United Nations, that coordinates postal policies among member nations, has shaken the global postal landscape. It has also prompted the national courier to transform its postal system for greater efficiency.

Moving forward, Pos Malaysia will continue to provide affordable postage rates for personal and non-commercial mail users at the current domestic stamp rate of 60 sen. The revised postage rates will only apply to registered mail, commercial mail and small parcels below 2kg.

Currently, the national courier’s commercial clients represent 95% of all mail users in the country with only 5% comprising individual mail users.

Pos Malaysia’s various commercial clients ranging from banking and telecommunications to retail have expressed support towards the new postage rates. The revised rates are deemed reasonable and will have minimal impact on their businesses.

Meanwhile, Pos Malaysia group CEO Syed Md Najib Syed Md Noor said the new postage rates will allow Pos Malaysia to better support its cost to serve over nine million addresses nationwide under the Universal Service Obligation (USO).

“Concurrently, we aim to align our growth with the booming digital economy by embracing innovation to improve service efficiency and customer experience.

“It is necessary to embark on an aggressive growth plan in order to remain relevant in the industry as the world is moving towards Industrial Revolution 4.0,” Syed Md Najib added.

Pos Malaysia will continue to invest in digitalisation and its e-commerce infrastructure as part of its transformation agenda to boost the national courier’s performance as a local service provider with the widest reach in the country.

“Digitalisation is crucial to propel our business further. Furthermore, this is evident by looking at the country’s mobile penetration which is well above 100%, a great milestone achieved by the government in Malaysia’s growing digital economy.

“The e-commerce sector in the country is expected to grow up to 30% in 2020. Hence, Pos Malaysia must gear up with the current technology advancement to claim market dominance and become the centre of e-commerce for the country,” Syed Md Najib added.

Besides domestic postage rates, international postal services also saw an increase in last mile delivery cost of up to 30% for small parcels below 2kg, which has commenced in January 2020. This reflects the recent decision by the UPU from the Geneva Extraordinary Congress in September 2019, affecting postal operators globally.

The full list of the revised postage rates and structure will be available on our official website at www.pos.com.my and across post offices nationwide.