by TMR/ pic by TMR FILE
AMGENERAL Insurance Bhd has been accorded with “Property and Casualty Insurer of the Year 2019: Malaysia” by Insurance Asia News Awards for Excellence 2019.
The award recognises AmGeneral’s track record, market initiatives and growth, taking into account investments in staff development and corporate social responsibility (CSR) initiatives.
AmGeneral CEO Derek Roberts (picture) said in a statement: “We are truly honoured to receive this recognition as it is a testament to our commitment as we continue to engage and build valuable relationships with our employees, customers and intermediaries, positioning AmGeneral as the ‘Most Trusted Insurer’ in Malaysia that places emphasis on honesty and transparency in doing business.”
Driven by its sales force and committed support from its agents and partners, AmGeneral continues to focus on delivering better valued products and services, while providing significant experience to its customers in the motor and non-motor segments.
“We’re really focusing on what we can do to make Malaysia a safer place. It’s about raising awareness on the roads, giving a peace of mind to customers who have a strong organisation to support them, and it’s about providing our employees with a safe working environment, both physically and mentally. That’s the core of what we’re about — to help Malaysia become a safer place,” Roberts added.
Following the first year of liberalisation in 2018, AmGeneral launched a series of “Better365” motor and fire products, including Enhanced auto365 Comprehensive Premier, auto365 Third Party Fire and Theft Premier, Fire 365, All Risk 365 and Enhanced Kurnia Travel Supreme. Currently, the Enhanced auto365 Comprehensive Premier is contributing about 30% to AmGeneral’s overall motor portfolio.
Further reinforcing its customer initiatives, AmGeneral also launched its roadside assistance through Kurnia Connect to provide immediate assistance for accident victims and help them through the claims journey from lodging a police report, allocating trusted workshops and making sure that claims are handled quickly. AmGeneral’s claims approval process takes only five days for own damage claims.
In giving back to the community, AmGeneral’s Kurnia organises a CSR programme, “Adiwira Topi Keledar”, to inculcate road safety behaviour among school children.
Since March 2019, 38,000 limited edition helmets have been delivered to primary school students nationwide to highlight the importance of motorcycle helmets.