IJN delivers JCI-accredited quality treatment for all

by RAHIMI YUNUS/ pic credit: IJN

THE National Heart Institute (IJN) strives to deliver gold standard quality treatment to patients as a leading cardiovascular and thoracic care centre in the region.

IJN, which first opened its door in 1992, has become the country’s premier heart treatment centre that provides the latest technology, highly specialised doctors and world-class treatment.

The heart specialist centre has received accreditation by the Joint Commission International (JCI), a US-based, nonprofit global leader among accrediting bodies that seek the commitment of providing the highest quality of care to patients.

JCI accreditation is considered the gold standard in global health care, developed by health professionals and experts around the world.

“We have been accredited by JCI for nine years now, since 2009. To have this accreditation, we assure that the whole organisation is compliant to a set of globally accredited standard.

“It completely covers each aspect of our daily operation relating to patient care and safety, and it involves each and every single employee of the organisation, even the cleaners, security guards, and other outsourced service providers,” IJN COO Akmal Arief Mohamed Fauzi (picture) was quoted as saying by The Health Plus.

The JCI accreditation audits every aspect from structural safety to water supply and janitorial regime to ensure the standard is up to par.

“It is a comprehensive review of the whole organisation. We subject ourselves to such an audit to be on top of things. So to have that certification is a serious achievement. We try to provide the absolute best for our patients,” Akmal Arief said.

This year, Akmal Arief said IJN is subjected to another round of audit by the JCI.

He said the auditing process gets more difficult each time, as JCI updates the requirements according to the global standard.

“For example, the second edition is more comprehensive and stringent than the first edition, then more requirements are added for the third edition – and so forth. We are now subjected to our sixth edition, so it will be a challenge,” he added.

Regardless, Akmal Arief said IJN and its people are driven to be the best in providing the highest quality treatment for patients.

“For us, it is all about the contribution. For us to become the best is to contribute to people who need help. We want to make sure that everyone who comes through here is being treated well.

“I have worked in organisations that give priority to bottom lines, where the return on investments, profit margins, and revenue becomes the fuel. In IJN, you have that balance of business sustainability and the passion to sincerely help those in need,” he said.

IJN had acquired two new advanced machines to provide a more non-invasive and lower cost of imaging to patients.

The award-winning cardiovascular and thoracic care centre enhanced its imaging capabilities with a brand new PET-CT (positron emission tomography-computed tomography) scanner and upgraded one of its CT scanners.

The two new and upgraded equipment were sponsored by Permodalan Nasional Bhd under a corporate social responsibility programme.

IJN had also launched a support group for heart failure patients.

In emergency treatment front, IJN has reduced the time of patient arrival to the emergency department or known as “Door-to-Balloon”, from an average of 84 minutes to 45 minutes, despite the rise of heart attack cases.

This results from an integration program with Hospital Kuala Lumpur.

The achieved time meets the recommended time to Primary Percutaneous Coronary Intervention from Door-to-Balloon of less than 90 minutes, according to the American College of Cardiology/American Heart Association.

Additionally, as a tertiary hospital, IJN accepts guarantee letter (GL) in line with its commitment to provide quality treatment to all.

Patients who seek treatment at IJN with GL either from the government or company shall refer to their respective human resources departments on the process as every government agencies and corporates have their own policies on employees’ eligibility and coverage.