Terengganu, IWK, agree to consolidate water and sewerage billing 


TERENGGANU becomes the first state in Peninsular Malaysia to agree on a joint-billing for water and sewerage as both parties seek to improve the management of water related utilities.

Terengganu’s state water supplier Syarikat Air Terengganu Sdn Bhd (SATU) and Indah Water Konsortium (IWK) Sdn Bhd inked the agreement today (12.20.2019). The billing of both services will start next year.

Water, Land and Natural Resources Minister Datuk Dr Xavier Jayakumar said the programme will involve 20,661 accounts for premises with connected sewerage services, with the first bill is expected to be sent out in March next year.

“The joint-billing will ease the account holders as they will only need to pay one bill and refer to the same number customer services for both water and sewerage.

“During the initial stage,  there will be more queries on this system and I hope IWK and SATU can deliver their best services to the people,” he said after witnessing the exchange documents by both parties in Kuala Lumpur.

The same mechanics was first implemented in the Federal Territory of Labuan in 2016.

“After three years, Labuan residents welcomed the initiative and the collection rate for sewerage fee to IWK has reached 91.6%,” Xavier added.

The programme is part of the government initiative towards integrating water and sewerage services in the long run.