Bestinet maintains management system for foreign workers effective, transparent

The system is an end-to-end platform that connects stakeholders in migrant workers management


BESTINET Sdn Bhd, which owns and operates an end-to-end platform for foreign worker management in Malaysia, reiterates that its controversial Foreign Worker Centralised Management System (FWCMS) is efficient and transparent.

In a statement yesterday, Bestinet CEO Ismail Mohd Noor said the FWMCS was built and implemented to ensure improved management on recruitment of foreign workers to Malaysia.

“We have painstakingly built and implemented FWCMS in Malaysia, which made the recruitment and management of foreign workers more efficient and transparent,” Ismail said in the statement.

“We wish to reiterate that Bestinet has always worked hard to provide value to the government as our stakeholder, and the thousands of foreign workers who we have served to the best of our abilities,” he added.

Ismail said this in response to Human Resources Minister M Kulasegaran’s statement in the Parliament that cleared the firm of any wrongdoing in their operation.

Last Thursday, Kulasegaran told the Dewan Rakyat that after an extensive investigation, the government found no basis to link Bestinet to foreign worker exploitation and money-laundering allegations.

The minister also admitted that the claims he made against Bestinet last year were inaccurate and baseless.

The FWCMS is an end-to-end platform that connects all stakeholders in migrant workers management — such as employers, recruitment agents in Malaysia and source countries, governments and medical centres. The four main elements of the platform are security, health, compliance and welfare.

The firm said, in 2013, Bestinet was given the mandate by the government to implement FWCMS as a proof of concept without any investment from the government.

By 2015, FWCMS managed to eliminate impersonation, paperwork, forgery, corruption and shortened waiting time in the processing of foreign worker applications.

While in 2017, FWCMS was given international recognition when it won an award in the United Nations-based World Summit Awards under the government and citizen engagement category.

According to Ismail, the company has made inroads in expanding its solutions worldwide.

“Earlier this year, the courts in Nepal also exonerated Bestinet of any wrongdoing. Nepal was the first country for the implementation of FWCMS medical screening system.

“Bestinet is looking at expanding its services to other countries that are in need of a system to manage foreign labour in a transparent, efficient and effective manner,” he added.

Last year, Bestinet was embroiled in allegations of exploiting Nepali workers coming to Malaysia and profiteering from the operation between 2013 and 2018.

The Nepali Times reported last year that the firm has made some US$450 million (RM1.87 billion) from various processes, which workers from that country had to pay to come to Malaysia.

In response, the Nepalese government has since barred its workers from coming to Malaysia effective immediately.