FedEx’s enhanced RPI service benefits importers


FEDEX Express has enhanced its remote pickup (RPI) service response time to as few as two hours. This gives small and medium enterprises importing from markets within Asia Pacific and from other international regions increased control and reliability over their supply chain worldwide.

The RPI service allows customers and importers to arrange for a package pickup by FedEx from an exporting location in any other region, and to be delivered in an importing location in any other region in accordance with the shipping service selected by the customers.

With its latest enhancement, FedEx has reduced the response time for its RPI service down from 24 hours to as few as two hours. For example, a small business in Singapore requesting a pickup from a shop in London, FedEx in Singapore will respond to the customer’s request within one business hour and customer service will then contact the shipper in London for pickup arrangement within one hour.

The RPI service leverages the strength of FedEx’s global network to safeguard and assure the handling and tracking of the shipment, as well as the timing of delivery. Used alongside traditional inbound and forward logistics, RPI brings a better synchronised supply chain, increased productivity and greater responsiveness to customers.

Previously, this enhanced service is available in Asia Pacific, the Middle East, Indian Subcontinent, Africa (MEISA) and Canada. Now, the service has expanded to Europe, the US and Latin America, which gives importers around the world increasing control, connections and possibilities for their global business.

FedEx Asia-Pacific president Karen Reddington said: “With our fast, reliable and superior logistics solutions, FedEx puts the reins firmly in the hands of our customers.

We understand that our customers have customers of their own. With this easier import process and added convenience, our customers can now deliver the same excellent customer experience and reliability to their customers that we provide to our customers.”