The company assists asset owners in increasing the occupancy of their hotels, while delivering quality stays
OYO Hotels and Homes expands its presence to more than 40 cities across the country, adding 10,000 rooms to its chain of hotels as the demand for hotel rooms in Malaysia continues to grow.
The company also tripled the count of guests in the first half of this year to 755,500 guests, from 261,306 guests in the same period in 2018.
OYO Hotels and Homes’ steady growth in Malaysia is backed by strong local talents as the world’s third-largest and fastest growing chain of leased and franchised hotels, homes and living spaces, and it continues to provide added value to Malaysia’s hospitality industry.
This was acknowledged by Tourism, Arts and Culture Ministry deputy secretary-general (tourism) Datuk Haslina Abdul Hamid during the inaugural OYO Partners Meet held on Aug 21, 2019.
Also present were OYO Malaysia country head Tan Ming Luk, Book-ing.com senior account manager Branavan Aruljothi and various OYO asset owners.
Haslina acknowledged OYO’s rapid expansion in the country by providing affordable and quality living spaces, and said the company should be lauded.
The event recognised OYO’s outstanding asset owners who have helped the company stamp its mark in Malaysia. OYO also acknowledged hotel owners for their exceptional efforts to provide quality service to customers, while commending hotels with strong sales performance.
Tan said the company’s mission of creating quality living spaces has resonated strongly among local and foreign travellers.
“Our latest Malaysian milestone of 10,000 rooms follows in the wake of the exciting growth that we have recorded in the country in the past few months.
“We commenced our operations in Malaysia with sound knowledge of the country’s hospitality landscape and the huge opportunity it offers, and we are overwhelmed by the response received from both travellers and OYO’s hotel owners.
“While continuing to offer travellers an even wider selection of safe and comfortable accommodation options at highly affordable prices, we look forward to our journey in the country.
“We are fully committed to expanding our investment in Malaysia, empowering local hotel owners and continuing our pursuit to provide high-quality, comfortable and affordable accommodation for all,” he said.
Tan added that Malaysia has emerged as the next colossal opportunity for OYO Hotels and Homes.
He also said the country’s hospita- lity landscape is characterised by a demand-supply imbalance of quality living spaces and OYO had utilised its technology, operations, onboarding and transformational capabilities, while creating equilibrium between these factors.
“On average, the operational assets witnessed up to 70% occupancy post becoming a part of OYO’s chain.
“We will continue to deepen and widen our presence in the country in the coming months,” he added.
Popular among domestic and international travellers, OYO’s chic hospitality experience is a testament to the quality accommodation the company brings to the country which has a pre-sence in major and second-tier cities including Kuala Lumpur, Penang, Kota Kinabalu, Kuching, Langkawi, Ipoh, Kota Baru, Kuala Terengganu and Melaka.
OYO hotels are also highly sought- after in the suburbs and smaller towns. The highest number of bookings to date was recorded in Kulim (87%), followed by Seri Kembangan (85%), Labuan (82%) and Puchong (79%) in less than a year.
OYO’s asset owners admitted their businesses have increased by leaps and bounds after partnering the company.
Owner of OYO 915 De Cyber Boutique Hotel in Cyberjaya, Datin Siti Alida Johan Abdullah said sales and occupancy of her boutique hotel rose significantly after partnering OYO.
“OYO has increased our visibility and presence in the marketplace as they help synchronise the bookings from all online travel agencies and walk-ins, making it easier for my team to manage.
“They pay attention to details on preparing rooms for the comfort of the guests and the presence of an OYO captain helps facilitate problems including overbookings or difficult guests,” she said, adding that her team did not have to worry about filling up the rooms.
“OYO helps us in looking after the hotel quality, maintenance and manpower. I will certainly recommend OYO to fellow hotel owners, especially new owners where up to 70% of the common initial problems can be avoided to get a good head start to the business.”
OYO 188 YP Wangsa Hotel owner Wong Kong Lin said before joining OYO, he knew his hotel business had the opportunity to expand, but he did not know how to take it there.
“When OYO approached me, I saw it as a renowned hotel management company with the right expertise and resources, which was exactly what I needed. Within the first few months of our partnership, we saw our business grow; online channels were optimised and we started hosting more and happier guests.”
Wong applauded OYO for driving in more customers to his hotel which is in a highly competitive area.
“OYO provides the system and technology that gives me the flexibility to monitor my hotel’s performance from my smartphone. The dynamic pricing is effective to ensure we maximise our market share and yield at the right opportunity,” he added.
Through an integrated technology system and capabilities ranging across operations, transformation, renovation and onboarding, OYO assists asset owners in increasing the occupancy of their hotels, while delivering quality stays.
Asset owners can access OYO’s technology, allowing them and managers to gain full control of the daily operations, reduce costs, achieve staff efficiency and save time.
Everything related to their property can be easily monitored and managed through OYO’s in-house proprietary technology.