Streaming costs pile up as media giants try to be like Netflix

It takes deep pockets to be like Netflix, which will spend about RM57b on content this year

By BLOOMBERG

NEW YORK • Media giants are realising what Netflix Inc already knows — streaming is expensive.

The costs are adding up as Walt Disney Co, WarnerMedia LLC and Discovery Inc build their own online video services to make up for shrinking cable and DVD businesses. Those investments, coupled with efforts to pull back content from Netflix and other online services, mean revenue and profit will be under pressure for years.

“Starting a direct-to-consumer service takes an incredibly strong stomach for losses,” said BTIG analyst Rich Greenfield. “If you want to win, it’s very expensive.”

Deep-pocketed buyers like Netflix and Amazon.com Inc initially helped media companies survive the decline in DVD sales and rentals by providing a new outlet for movies and TV shows. But now, they’ve become a threat — luring customers away from lucrative cable subscriptions — and have forced major media companies to develop their own online services.

Disney lost just under US$100 million (RM408.69 million) on streaming in the first quarter (1Q) and expects to lose an additional US$200 million on its online video efforts in 2Q, mostly to develop ESPN+, its subscription sports channel.

The company will also surrender about US$150 million in operating income after cutting off licensing to competing services, executives said on a February call. “Captain Marvel”, a superhero blockbuster that opened last Friday, is the first Disney movie in years that won’t eventually show on Netflix.

Michael Nathanson, a media analyst with MoffettNathanson, expects the Burbank, California-based entertainment giant to lose more than US$1 billion this year and another US$1 billion next year by forgoing licensing deals and investing in its online video business, including Disney+, which will be the TV home for the company’s movies when it debuts later this year.

AT&T Inc, which bought Time Warner Inc for US$85 billion last year, is looking at a minimum of US$1 billion in new annual costs for added programming it wants from HBO, the premium cable network. The phone company sees streaming as a way to attract wireless customers and take revenue from Netflix. HBO spent about US$2.2 billion on programming in 2017, and AT&T has said it will boost the network’s budget by 50%.

Meanwhile, Discovery expects to sink US$200 million to US$300 million into its digital efforts in 2019. The company, owner of HGTV and Animal Planet, recently created an online video service for golf fans and has hinted at starting a subscription video channel dedicated to Chip and Joanna Gaines, the stars of “Fixer Upper”. It also streams live matches in Europe on its Eurosport Player, which it calls “the Netflix for sports”.

In January, Viacom Inc sunk US$340 million in Pluto TV, an advertising supported multichannel TV services that operates online.

It takes deep pockets to be like Netflix, which will spend about US$14 billion on content this year.

For starters, you need to invest large sums in technology. Disney bought tech expertise by acquiring a majority stake in BAMTech LLC, which handles the back-end infrastructure for the company’s streaming offerings. Media companies also need to hire engineers to ensure their video services don’t crash on different platforms like Roku inc, Amazon and Apple Inc, said Needham & Co analyst Laura Martin.

“You need code writers who are very expensive.” Martin said. “It’s not like the old days when a signal bounced off a satellite and everyone gets it on a set-top box.”

But the biggest cost is creating exclusive shows and films for those services. CBS Corp has launched several original series exclusively for its online US$5.99-a-month channel, CBS All Access. One of them is “Star Trek: Discovery”, which costs on average US$8 million per episode, making it one of the most expensive shows in TV history, according to Variety.

“All these companies are really splurging on new shows,” Bloomberg Intelligence analyst Geetha Ranganathan said. “With all the different options available today to the consumer, content becomes the true differentiator.”

Besides the upfront costs, there’s also the lost income by no longer selling hits to rivals. On an earnings call last month, Discovery CEO David Zaslav said his company has “purposely left meaningful revenue dollars on the table” by not selling past seasons of its shows to streaming services.

Building a global streaming service is “risky” because media companies are trading a sure thing — licensing revenue — for a business model where “no one has actually generated material free cashflow yet”, Nathanson said. Netflix expects to have a negative free cashflow of US$3 billion this year as it spends eye-popping sums on shows and movies.

Media companies will hit “peak spending” this year as they invest to get their streaming services off the ground, Martin said. Most will add enough customers to break even after their third year, she predicts.

Disney said last month that ESPN+ now has two million paid subscribers, double from five months before. CBS and Showtime combined have over eight million online subscribers, while HBO has about eight million online-only subscribers, though many of them watch through Amazon and Hulu, giving those companies control over valuable viewer data, according to Greenfield.

Not everyone is willing to accept the trade-offs. While Disney plans to keep its movies and shows for its own properties, Comcast Corp’s NBCUniversal Media LLC plans to continue licensing programmes to others — and then keep the rights to some shows for its new streaming service, which is expected next year. AT&T’s Warner- Media just renewed a licensing deal with Netflix for reruns of “Friends”, despite plans to start its own streaming channel later this year.

Nathanson summed up their thinking this way: “Strategy is nice. Money is nicer.” — Bloomberg