Apple to reassign marketing staff to boost iPhone sales

Firm is experimenting with marketing strategies it rarely uses — such as discount via generous device buyback terms


SAN FRANCISCO • Apple Inc is experimenting with iPhone marketing strategies it rarely uses — such as discount promotions via generous device buyback terms — to help goose sales of its flagship product.

Company executives moved some marketing staff from other projects to work on bolstering sales of the latest handsets in October, about a month after the iPhone XS went on sale and in the days around the launch of the iPhone XR, according to a person familiar with the situation. This person described it as a “fire drill”, and a possible admission that the devices may have been selling below some expectations. The person asked not to be identified discussing private strategy changes.

Since then, Apple has embarked on a series of aggressive trade-in offers that have temporarily reduced the cost of some of its latest iPhones, a rare step for a company that’s been raising device prices in recent years to lift revenue and profit. Apple spokeswoman Trudy Muller declined to comment.

On Sunday evening, Apple kicked these efforts into high gear, adding a new banner to the top of its website advertising the iPhone XR for US$449 (RM1,859), US$300 less than its official sticker price. The deal, noted with an asterisk and described at the bottom of the page, requires customers to trade in an iPhone 7 Plus, a high-end handset from two years ago.

Apple has lost about a fifth of its market value since the start of October on signs of waning iPhone demand.

On Monday, iPhone supplier Cirrus Logic Inc cut its holiday quarter sales forecast 16% due to “recent weakness in the smartphone market”. Apple has also stopped reporting iPhone unit sales, sparking concern its most-important product is no longer growing.

The new marketing push may give holiday sales a bump and help the company with a broader goal of increasing the number of Apple devices in use.

However, the approach may undermine a key bullish argument from analysts: That higher prices will make up for lacklustre unit sales.

Last week, the company started offering a limited-time promotion that boosts the trade-in value of older iPhones by between an additional US$25 to US$100. Apple retail employees have also been told in recent weeks to mention the programme more often to consumers in stores, according to another person familiar with the situation. Some Japanese wireless carriers also cut iPhone XR pricing last week by way of subsidies.

Last year, there were similar concerns about sales of the iPhone X, and the handset ended up selling well.

And Apple has used similar marketing tactics before. In 2007, it cut the price of the iPhone by US$200, less than three months after the device launched. When the iPhone 3G debuted in 2008, Apple worked with carriers to subsidise the cost. It has also quietly increased trade-in values for older iPhone models in the past.

Apple marketing executive Greg Joswiak tried to quell concern about sales by telling CNET last week that the iPhone XR has been the company’s best seller since it went on sale at the end of October.

Regardless of such efforts, “investors are very focused on the longer term strategy and growth outside of iPhones, given what we’ve seen now coming out of this last iPhone cycle”, Wedbush Securities analyst Daniel Ives said. “In a fearful technology environment, investors aren’t going to give Apple the benefit of the doubt.”

Apple is working on several new products and services, including an augmented-reality (AR) headset, driverless car technology and digital offerings like original video. Analysts also expect a new business model centred on subscriptions.

Those options are riskier than the iPhone, which for a decade enticed millions of consumers to hand over hundreds of dollars for a new handset every two years like clockwork. The public hasn’t flocked to AR technology in the same way yet, while Netflix Inc has a huge head start in digital video, Alphabet Inc’s Waymo leads in autonomous vehicles, and Amazon. com Inc’s Prime service has nailed subscriptions online.

“The question yet again is ‘what’s the next phase of innovation?’” Michael Olson, an analyst at Piper Jaffray, said. Apple spent US$35 billion on research and development from 2016 to 2018. The technology that emerges from this huge investment “needs to become a new engine of growth”, he added.

Finding another hit like the iPhone will be almost impossible. Since Apple launched the device in 2007, it’s become one of the most successful products on Earth. The gadget generated US$167 billion in revenue during Apple’s latest fiscal year, about the same as Alphabet and Walt Disney Co combined.

Apple aims to have technology ready for an AR headset in 2019 and could ship a product as early as 2020, people familiar with the situation told Bloomberg late last year. CEO Tim Cook considers AR, which overlays images and data on views of the real world, as potentially revolutionary as the smartphone.

It’s unclear if the gadget will be a hit. The market is nascent, and early entrants like Google’s Glass eye wear failed. Microsoft Corp’s HoloLens has done slightly better by focusing on business and military uses, while startup Magic Leap recently released a headset to mixed reviews.

Apple specialises in doing hardware better than early movers in consumer technology, so there’s hope.

Still, the market has a long way to go to match the iPhone. There will be almost five million AR head-mounted displays shipped in 2022, according to researcher International Data Corp. That compares to sales of more than 200 million iPhones a year currently. Emerging markets offer a source of growth for Apple’s iPhone business.

But the company continues to struggle in several of these regions. The holy grail of all emerging markets is India, which Cook recently said saw “flat” sales in the fourth quarter.

To crack that market, Apple may need to embrace even bigger and more-permanent iPhone discounts than the ones it’s trying in the US this holiday.