By NG MIN SHEN / Pic By BERNAMA
The government’s push for cheaper and faster broadband services has resulted in the reduction of domestic broadband prices by up to 56%.
Communications and Multimedia Consumer Forum of Malaysia (CFM) chairman Mohamad Yusrizal Yusoff (picture) said the initiative by Communications and Multimedia Minister Gobind Singh Deo and support given by the service providers — particularly Celcom Axiata Bhd, Maxis Bhd, TIME dotCom Bhd and Telekom Malaysia Bhd — in ensuring affordable broadband services for all Malaysians is admirable.
While broadband prices have been lowered, CFM said it continues to receive queries for detailed information on the new or revised offers, as well as complaints via social media.
“This review in pricing is new to all subscribers and consumers, and I believe that they did not get sufficient information on the new prices, speed and details of the terms and conditions.
“As the consumer forum on telecommunications and multimedia services, we continue to engage actively with our members for the right information to be shared with the consumers,” he said in a statement yesterday.
He added that certain broadband packages come with contract extensions and customers are advised to contact their service providers for further information.
“We have continuously received complaints regarding no coverage and speed issues. In Malaysia, we note that there are so many options available to the consumer.
“We have different packages of wireless and satellite broadband. We should be smart in choosing the best option for us by knowing our type of usage and its respective level of consumption,” he said.
With the service providers’ efforts to offer cheaper and faster Internet packages, CFM is optimistic that Malaysia is taking another step forward to achieve the National Connectivity Plan that will allow Internet access for all Malaysians.
“CFM will continue to monitor the delivery of these new services and would encourage consumers to keep themselves well-informed before subscribing to any packages,” it said in the statement.