TM in talks with govt on Streamyx issues

Nearly 50% of 340,000 Streamyx customers upgraded to UniFi


TELEKOM Malaysia Bhd (TM) is discussing with the government to address issues faced by Streamyx users and formulate solutions that could be beneficial to all parties.

TM said in a statement that it will accelerate discussions with the Ministry of Communications and Multimedia and the Malaysian Communications and Multimedia Commission to explore specific funding options, various fit-for-purpose technologies, as well as optimising existing industry mechanisms in order to deliver a better broadband experience.

The firm is currently under pressure to increase the speed of broadband with lower prices as the government is pushing to lower the broadband prices by 25% by year-end.

“TM looks forward to a collaborative win-win approach with the government to effectively address the challenges faced by Streamyx customers, once and for all,” the company’s statement read.

Streamyx, a digital subscriber line-based service that relies on copper cables, has been criticised by customers over its speed, connection stability and price that was largely deemed incommensurate with the quality level.

The broadband provider said the copper network — which is a legacy network — faces many challenges, mainly technological limitations.

At the moment, Streamyx is only able to deliver speeds up to 8Mbps. As of the second quarter of this year, TM has some 1.08 million Streamyx customers out of 2.3 million broadband customers.

The company said improvement in the services requires a longer-term and more permanent solution, which will take time and with heavy financial implications.

TM said it has upgraded nearly 50% of over 340,000 Streamyx customers residing in UniFi coverage areas to UniFi at the same price of their current plan. The firm encourages the remaining 170,000 Streamyx customers who have yet to take part in the upgrade programme to do so, as it aims to complete the UniFi upgrade exercise by March 2019.

It is also doubling Streamyx speed at the same price of customers’ current broadband plan for free, for those in non- UniFi areas. TM is expected to complete the speed upgrade exercise by December 2018, which is available to about 180,000 Streamyx users.

TM’s discussions with the government aims to quickly reach a mutually beneficial outcome for the remaining 500,000 Streamyx customers.

To date, TM, TIME dotCom Bhd, Maxis Bhd and Celcom Axiata Bhd have introduced broadband entry-level packages priced below RM100.