TM to fix issues faced by Streamyx subscribers


Telekom Malaysia Bhd (TM) is committed to resolve issues faced by its existing copper broadband network Streamyx subscribers through a more comprehensive manner.

This comes after close to 50% of its subscribers upgraded to its fibre-optic broadband network UniFi without any extra cost.

Executive VP of UniFi Imri Mokhtar (picture) said more than one million of its home and business customers nationwide, both on landed and high-rise premises, are currently connected to Streamyx.

“We remain committed as Malaysia’s nation building partner to invest and build the needed network that brings value to our customers, shareholders and other key stake- holders and for the country’s digital economy,” Imri said in a statement last Friday.

TM, in July, announced that it would either upgrade customers’ Streamyx plans to UniFi in coverage areas or double the speed for those in non-coverage areas which would enable them to experience faster speeds at their current package price.

Imri said TM has continuously expanded its fibre broad- band coverage throughout the country since 2010, but the coverage has yet reach all of its existing broadband customers.

“TM has been continuously investing to enhance both its fibre and copper networks over the years to deliver high-speed broadband with wider nationwide coverage. The copper network is a legacy network and has always faced many challenges, mainly technological limitations. This requires a longer term and more permanent solution, which will take time to implement.

According to TM, it has continuously invested in the rollout of long-term evolution (LTE) 4G network and WiFi hotspots to complement its fixed network to provision broadband services anywhere, anytime via [email protected], [email protected] and [email protected]

The service provider’s LTE 4G services coverage currently exceeds 77% of the household population in urban and rural areas and together with its partner, complementing it with 90% 3G services coverage.

The company also enhanced its WiFi coverage and service quality with more than 12,000 hotspots nationwide to enable the convenience of mobility.


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