by RAHIMI YUNUS / pic by ISMAIL CHE RUS
MALAYSIA Airports Holdings Bhd (MAHB) has invested RM30 million in big data analytics as part of its digital transformation journey in creating a seamless airport experience.
MD Datuk Badlisham Ghazali (picture) said the airport operator is embracing interactive airports of the future, dubbed as Airport 4.0, that integrate real-time digital interaction with passengers and other stakeholders.
“MAHB is busy implementing the fundamentals on big data since 11⁄2 years ago. More investments will be made such as in sensors and digital cameras in the future,” he said after the launch of a new mobile app called MYairports in Sepang yesterday.
MYairports is an app that enables users to plan their journey to the air port ahead of time from their home to the boarding gate with the integration of big data analytics.
The app features information such as flight details, shopping and dining promotions, and dynamic wayfindings around the Kuala Lumpur International Airport (KLIA) Main Terminal.
Airport management systems on automated queue, customer feedback and passenger flow are expected to be embedded into the app by the end of 2019, which shall result in shorter waiting time for passengers.
Badlisham said the app will be available for KLIA2 next month, and the roll-out to other airports including the international terminals will be executed in phases within months.
The launch of the app is the first milestone in MAHB’s Airport 4.0 initiative, which spans until 2022.
Other key achievements targeted are the application of biometric and facial recognition technology at touchpoints, new baggage handling system, new aerotrain with predictive maintenance system and a few others.
MYairports is currently available in Malay and English, while a Mandarin version will be introduced soon.
Meanwhile, Badlisham said the company is expected to establish a subsidiary that looks up all its international assets, called Malaysia Airports International Sdn Bhd, by year-end.
The company is also going to meet the government and discuss on its airports expansion plans, as well as sharing views on the country’s aviation industry.
For the first quarter ended March 31, 2018, MAHB’s net profit surged 590% year-on-year to RM444.6 million on unrealised gain on its investment in Indian airport GMR Hyderabad International Airport Ltd which amounted to RM258.4 million.