MAHB to leverage on big data analytics

By TMR

Malaysia Airports Holdings Bhd (MAHB) will introduce a new mobile application that will allow passengers to plan their journey to Kuala Lumpur International Airport (KLIA) more efficiently.

The features that leverage on big data analytics (BDA) include a journey planner that provides real time information on the traffic to the airport and the queue times at the touch-points such as the check-in counters.

MAHB in a statement yesterday said the mobile application will also enable passengers to get information on flight and baggage status, as well as to connect them to our customer experience agents for live chats on specific queries about the airport.

The airport operator said the mobile application, which will be launched in the second half of this year, is part of the organisation’s digitalisation efforts for a better managed airport.

Recently, MAHB introduced the Washroom Response Management System mobile application for the team of cleaners and supervisors to ensure the cleanliness of the washrooms at KLIA.

Passengers rate their experiences at the digital feedback panel in the washroom and the information is disseminated to both the ground operations and senior management team for immediate action.

“Our transformation into a service leader has always been part of our five-year business plan, Runway to Success 2020. This is why we welcome Mavcom (Malaysian Aviation Commission) initiative to roll out the Quality of Services scheme as it will also contribute towards elevating our service standards at the airport,” said MAHB MD Datuk Mohd Badlisham Ghazali.

“The first phase of the digitalisation realisation in KLIA is slated for the next two years and passengers can look forward to new features and functions even before they arrive at the airport.

“The improvements we are making will significantly enhance the experience for our passengers and all the visitors to our airport, while supporting the growth in airline operations at our gateway,” he said. — TMR