by AFIQ AZIZ / pic by MUHD AMIN NAHARUL
PASSENGERS flying to international destinations beyond Asean region using the Kuala Lumpur International Airport 2 (KLIA2) will have to pay a passenger service charge (PSC) of RM73, from the current RM50, starting next year.
The Malaysian Aviation Commission (Mavcom) announced that the revised PSC will be applicable to tickets issued from Jan 1, 2018.
“Tickets issued prior to this date will not be subjected to the new rate, even if the date of travel takes place on or after Jan 1, 2018,” Mavcom said in a statement.
The commission said the new rate marked an equal rate for all airports in the country to all destinations.
It said only the PSC rate applicable at KLIA2 for international destinations beyond Asean was pegged lower than those at other airports in Malaysia.
Mavcom executive chairman Tan Sri Abdullah Ahmad said the equalisation now progresses the country in international aviation.
“The commission had undertaken a robust process to arrive at this position, which we believe to be more equitable. Aside from ensuring airport charges in Malaysia remaining among the lowest in the region, we expect this move to also allow the government to reallocate subsidies to more needful purposes,” he said.
The new PSC rate was derived following Mavcom’s revision as announced in October last year.
For domestic and Asean countries, the rate remains at RM11 and RM35 respectively for all local airports.
AirAsia Bhd, Cebu Air, Jet Asia and Tiger Air are among the airlines currently operating at KLIA2.
Separately, Mavcom also said the Airports Quality of Service (QoS) framework will gradually be implemented in the third quarter of 2018.
“The Airports QoS framework is yet another mechanism introduced by Mavcom to empower the consumers further. We hope to implement the Airports QoS framework in 2018 as part of our efforts to protect consumers and ensure a better travel experience overall, as it is aimed at improving service levels at airports while ensuring that airport operators are held accountable for improving their standards,” Abdullah said.
“Our work on the PSC review and the Airports QoS framework aims to safeguard consumer interests, enhance passenger experience, promote fair competition, ensure the airport operators continue to enhance their service levels and boost Malaysia’s status as a regional aviation hub.
“At the same time, the commission will continue to strive for consumer protection through the Malaysian Aviation Consumer Protection Code 2016,” Abdullah said.
The regulatory framework aims to improve service levels at Malaysia’s airports by reviewing and scrutinising the service quality enjoyed by passengers. It includes cleanliness of washrooms, wayfinding, availability and quality of infrastructure, queuing times and baggage handling.