TM-Grab tie-up to improve convenience

The collaboration with Grab is in line with TM’s aspiration of ‘Going Digital’


TELEKOM Malaysia Bhd (TM) and ride-sharing platform Grab recently signed a memorandum of understanding (MoU) aimed at providing more convenience and added mobility to their employees and customers.

The MoU covers three areas of potential collaboration including utilising GrabforWork (GFW) and Grab’s corporate transport management solution for both TM Group employees and customers.

TM chief digital officer Ahmad Azhar Yahya said the collaboration with Grab is in line with TM’s aspiration of “Going Digital”, as the company moves beyond connectivity into new value-added digital and smart services.

“As Malaysia’s convergence champion, we are thrilled to be working with one of Malaysia’s most successful startup companies in delivering an enhanced digital life-style for our employees as well as customers.

“Under our ‘Go Digital’ aspiration, we are also embarking on a holistic approach covering customer experience, process optimisation and new business opportunities. This entails building a digitally aware and smarter workforce that acts as a catalyst to the digital transformation of TM, thus powering Malaysia’s digital economy,” he said.

Ahmad Azhar added that TM will continue to offer relevant convergence propositions via the five pillars of Smarter Living, Smarter Busi- nesses, Smarter Cities, Smarter Communities and Smarter Nation.

“These will cater to individual lifestyles and businesses alike, in line with our vision to make life and business easier,” he said.

With the latest joint venture, both companies will be exploring opportunities towards the implementation of GFW, which include using Grab services for both TM and webe employees, ferrying TM customers to the nearest TMpoint for transaction purposes, promo codes for TM-hosted events, using Grab services as logistic partners and in-car WiFi powered by TM Group’s Centre of Excellence for mobility.

The signing was also witnessed by webe digital Sdn Bhd, whom inked the agreement on behalf of TM, while Grab was represented by its co-founder Tan Hooi Ling and Grab Malaysia’s head of business development Tan Jiong Tian.

Meanwhile, Hooi Ling said as a local homegrown turned South-East Asia’s leading ride-hailing service — Grab is committed to providing safe, com- fortable, convenient and affordable rides.

“Beyond that, we are also continuously making concerted efforts to make point-to- point travel more convenient for all, especially the working crowd.

“In fact, since introducing GFW to corporate partners in 2016, we have amassed more than 5,000 companies region- ally who noticed a significant improvement in their productivity and travel costs,” she added.

According to Grab’s survey of their corporate partners, 60% have cited an increase in productivity, while 20% to 30% recorded a decrease in travel cost and also 40% reduction in travel claim administrative errors.

Through this collaboration, TM and Grab will also explore strategic and innovation opportunities, together with marketing and branding activities that have been scheduled for pilot projects in the coming months.

Subsequently, the two entities are also in talks to explore potential opportunities for collaboration in order to deliver an integrated digital lifestyle for the customers — slated for announcement in the near future.